Head Team Lead

**Currently hiring for**:1295 Highbury Ave. N.

**Company description**

Cannabis Link is your locally owned, family-operated cannabis store with multiple locations in the city of London. We are excited to have been allowed to serve the community with its cannabis needs and be part of this exciting and growing movement.

At Cannabis Link we aim to educate our customers and provide our guests with a superior customer service experience that will set us apart from the competition, with our care and attention to detail.

**Job description**

The Head Team Lead will work in conjunction with the store manager to oversee the overall management and success of a cannabis retail store, ensuring compliance with municipal, provincial, and federal regulations. This role includes leading and developing a high-performing team, fostering a safe and welcoming environment, and delivering exceptional customer while enforcing Cannabis Link policies and standard operating procedures.

**Our Brand Ambassadors Must Posses**:

- An ego-less, growth mindset that is focused on learning, education and reflecting to evolve skills & competencies.
- Ability to develop meaningful connections through creating relationships in the community with customers & peers based on a foundation of trust & teamwork.
- Adhere to all regulatory requirements by following policies and procedures to ensure compliance.
- Proven experience, being adaptable and nimble to remain resilient
- Accepts personal accountability for actions, goals and performance.
- Ability to collaboratively challenge the status quo to innovate, improve and advance our world-class organization.

**Key Qualifications**:

- Must be at least 19 years of age and compliant with provincial regulations.
- Valid CannSell Standard Certificate (required by law).
- High school diploma or equivalent.
- Clear background check (will be required upon hiring).
- Comprehensive knowledge of cannabis laws, regulations, and industry trends.
- Strong understanding of federal, provincial, and municipal labour laws.
- Proven experience in retail or customer-service management.
- Proficiency in point-of-sale (POS) systems, cash handling, and financial management.
- Exceptional leadership, communication, and interpersonal skills.
- Strong organizational and problem-solving skills.
- Ability to thrive in a highly regulated environment and adapt to evolving regulations.

**Key Responsibilities**:

- **Regulatory Compliance**: Ensure adherence to cannabis laws and act as the primary liaison with regulatory authorities.
- **Team Leadership**:Lead, train, and support a high-performing team while managing scheduling and staffing.
- **Store Operations**:Oversee daily operations, including inventory management, sales performance, and customer service.
- **Customer Experiences**:Deliver exceptional service by educating customers on products and industry trends.
- **Financial Oversight**:Manage budgeting, cash handling, and accurate record-keeping for sales and inventory.
- **Safety and Security**:Implement safety protocols and maintain a secure retail environment.
- **Health and Hygiene**:Ensure store is clean, organized, and compliant with Health and Safety standards.

This role requires strong leadership, operational expertise, and a commitment to maintaining a compliant, customer-focused, and professional retail environment.

**Job Types**: Full-time, Permanent

Pay: $19.00 per hour

Expected hours: No less than 30 per week

**Benefits**:

- Flexible schedule
- On-site parking
- Store discount

Shift:

- 4 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Night shift

Work days:

- Holidays
- Monday to Friday
- Weekends as needed

**Experience**:

- Supervisory: 2 years (required)
- Customer service: 5 years (required)
- Store management: 1 year (preferred)

Licence/Certification:

- Cansell License (required)

Work Location: In person

Expected start date: 2025-01-02