Room Attendant

5 days ago

Markham, Canada Courtyard & TownePlace Suites by Marriott Toronto Northeast Markham Full time

**Room Attendant (full time)**

** MUST BE ABLE TO WORK WEEKENDS **

**JOB OVERVIEW**

Clean guest rooms and/or other assigned areas in a timely and thorough manner to ensure total guest satisfaction

**DUTIES AND RESPONSIBILITIES**
- Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc.
- May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware, etc.
- Notify supervisor when service is complete so rooms may be sold or occupied.
- Report any room unable to be serviced to supervisor according to established procedures.
- Report to supervisor needed repairs or unsafe conditions.
- Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
- Monitor and control supplies/amenities and minimize waste within all areas of housekeeping.
- Maintains linen cart and supplies neat and organized to department standards.
- Maintains security of equipment, keys and supplies issued each day.
- Report, turn in, and/or log all lost and found items according to established procedures.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- May regularly assist with deep cleaning projects.
- May have turndown duties.
- Perform other duties as assigned. In carrying out your duties you will follow all Company and Brand Standards

**QUALIFICATIONS AND REQUIREMENTS**
- Basic reading, writing, and math skills.
- Some housekeeping experience
- Friendly and hospitality focused
- Attention to detail
- Ability to work under pressure in a fast paced, stressful environment
- Organizational skills
- Teamwork
- Problem solving

**Work Area: Guestrooms, guest floor hallways

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