Hello Nori: Catering/event Sales Manager

Who Are We?
Hello Nori is a dynamic fast fine-dining Japanese establishment with a bold mission: to define the hand roll bar experience. Our journey began in February 2021, and since then, Hello Nori has swiftly emerged as Vancouver’s most beloved culinary gems. Fueled by the remarkable strides we’ve made on our journey, we have committed to introducing multiple new Hello Nori locations across Canada, spreading our unique concept even further. As we embark on this exciting expansion, we are actively seeking to expand our team with dedicated and exceptional individuals like yourself, who share our passion for excellence.
Join us at Hello Nori and be a part of a culinary revolution that is shaping Canada’s dining scene.

**What We’re Looking For**:
**What You Will Be Doing**:

- Develop and implement strategies to drive catering and event sales, including identifying target markets, cultivating leads, and converting inquiries into bookings.
- Build and maintain strong relationships with corporate clients, wedding planners, event coordinators, and other key stakeholders to generate repeat business and referrals.
- Collaborate closely with our culinary and operations teams to design customized menus and event experiences tailored to clients' preferences and budgetary requirements.
- Manage the end-to-end catering process, from initial consultation to coordinating logistics, staffing, and on-site execution.
- Ensure exceptional service delivery throughout the event, anticipating and promptly resolving any issues or concerns to ensure guest satisfaction.
- Meet or exceed sales targets and revenue goals, regularly tracking performance metrics and providing reports to senior management.
- Stay abreast of industry trends, competitor activities, and market developments to identify opportunities for innovation and growth.
- Maintain effective call reporting and sales tracking.
- Organize, manage, and train BOH staff for events.
- Communicate clearly with internal teams to seamlessly transition all bookings from sale to service, to follow-up.
- On-site hosting of corporate events including arrival, set-up, and ensuring a high-level guest experience
- Invoice clients and process payments post event.
- Assist Marketing team with creating marketing material, documents, packets, and decks.
- 3-5 years of experience of sales experience within a hospitality setting, or combination of separate sales and hospitality experience.
- Experience in developing sales strategy and achieving revenue goals.
- A solid combination of both sales acumen and high-level customer service is required to be successful in this position.
- Keen eye for detail regarding service standards.
- Excellent oral and written business communication, as well as interpersonal skills.
- Technical proficiency with Microsoft Office Suite
- Must have the flexibility to work evenings and weekends as required.
- Must hold a BC Driver’s License and be comfortable driving a company van.
- Must be legally able to work in Canada.

Why Hello Nori?

**Vision**: Our vision is to create a community that our employees can truly take pride in, grow their careers, and find fulfillment in their work.

**Culture**: We foster an inclusive, diverse, and inspiring culture where every individual is valued for their unique thoughts and ideas.

**Personal Development**: Excellence is at the core of our values, and we are dedicated to the success of each team member by providing ample opportunities for skill development, continuous learning, and career advancement.

**Dynamic Industry**: Our field is always changing, making every day full of exciting possibilities. We work together to conquer obstacles and surpass barriers.