Delivery Team Lead

Spud is looking for a Delivery Team Lead to join our team in Victoria (1015 Henry Eng Place Victoria, Langford, BC).

The Delivery Team Lead assists the Logistics Manager BC in the daily operations of the Delivery Team. They are responsible for planning the schedule, building delivery routes, coordinating pickups, managing drivers’ efficiency, and last minute customer request from community care. As a Delivery Team lead, the expectation is to lead from the front and by example, including training and on-boarding new delivery drivers, and delivering customer orders if necessary.

SPUD.ca is a Western Canadian online grocery delivery business comprised of a passionate team who believe that food touches every aspect of our lives, so we are advocates for sustainable farming practices, sourcing locally, treating animals humanely, and reducing food waste. As a Certified B Corporation since 2013, we are committed to socially responsible business practices.

**Duties & responsibilities**:

- Act as the lead for all Delivery Team Members, ensuring they are prepared to execute their deliveries efficiently.
- Update and communicate the weekly schedule.
- Review and approve shift times in payroll system.
- Ensure accurate updates of SPUD customer delivery info as it pertains to delivery drivers and delivery routing.
- Coordinate and delegate re-deliveries, on-demand deliveries, and vendor pickups.
- Route deliveries using routing software.
- Work with our Warehouse Operations teams to resolve issues and enhance service.
- Assist with on-boarding of new drivers, own the driver training program.
- Resolving issues with equipment and vehicles as they occur, passing on the relevant information to the Logistics Manager and Fleet Manager.
- Keep track of driver behavior using tools like GPS, to ensure safe driving practices and minimize vehicle damage.
- Lead by example in going above and beyond for our customers.
- Cover delivery routes when necessary due to sick calls and vacation.
- Be the champion of safe driving habits.
- Ensure efficient management of paper records, including filing of Driver Checklists and Route sheets.
- Ensuring Health and Safety practices are followed and any incidents and documented and reported accordingly
- Additional duties as required.
- Entry-level professional looking to develop their leadership skills.
- Knowledge of the delivery operations with a focus on last-mile logistics.
- Organized and efficient.
- Flexible - able to adjust to changing schedules, environments, and new challenges.
- Strong written and verbal communication skills.
- A Class 5 Driver’s license and clean driving abstract.
- Excellent attention to detail and problem-solving skills.
- Display a passion for creating amazing customer experiences worth sharing.
- Responsible and mature.
- Someone who loves supporting and helping others.
- A self-starter: someone who is motivated to find gaps in procedures and problems that need solving and works at fixing them without being asked.
- A willingness to be scrappy and own it

**Physical demands and working conditions**:

- Ability to lift up to 50 lbs continuously
- Ability to work on your feet all day, bending, leaning, crouching and walking
- Ability to sit for extended periods of time and operate larger vehicles
- Ability to work for extended periods of time in cold environments digging vehicles out of the snow

**What's in it for you?**
- 20% discount on SPUD purchases
- Extended health benefits

**SPUD's approach to inclusive hiring**

SPUD's family of companies is proud to be an Equal Opportunity Employer which celebrates the diversity found within our teams. We strongly encourage people from underrepresented communities, including women, Indigenous Peoples, members of the LGBTQ2+ community, people of colour, and people with disabilities, to consider applying. We know from experience that great talent comes in many forms, and we want to meet you at your best Please let us know if we can provide unique accommodations that will enable your equal participation

**Our Values**

Our values are more than just words to us. Our values drive our success and guide our growth:

- Create amazing customer experiences. We are passionate in our commitment to deliver for our customers.
- Lead with sustainability and consider our impact.
- Learn, grow and make time to celebrate wins together.
- We welcome different perspectives. Diversity makes us stronger.
- Prioritize, work smart and deliver results for our stakeholders and each other.
- We are committed to our mission and that requires resilience, persistence and grit to persevere and succeed.