Production Manager

Production Manager

Richmond Hill, ON

Who We Are

Embross delivers market-leading passenger automation and self-service technologies to the global travel market. That last flight you jumped on, there is a good chance an Embross hardware or software solution helped facilitate part of your airport experience. The world’s leading airlines and airports use Embross’ range of service technologies to help make the passenger travel experience faster, simpler, and less stressful. For our partners, that translates to offering more flights, more often with more (happy) passengers on board.

So, what’s great about what we do? We get to think creatively across a diverse solution stack of hardware and software to solve service and operations challenges for the world’s busiest public transit spaces. If you like challenges, we should talk.

What You’ll Do

We pride ourselves on staying ahead of the curve as we help our customers optimize and improve their service delivery models. We’re excited to be entering a new transformative phase of our stack as we explore new products, and new capabilities and embrace the growing data-driven demands of these environments

We are looking for an insightful, interactive, and approachable Production Manager who is committed to leading their team through inspirational management to deliver excellence at our manufacturing division located in Richmond Hill, Ontario.

Reporting to the General Manager, the incumbent will oversee operations of the Production team, ensuring that all work follows compliance with company quality programs, processes, policies as well as health and safety standards and industry/government regulations.

The Production Manager will be responsible for all shop floor resources and staff, prioritize productivity targets, implement corrective actions to achieve these goals to meet quality, inventory, cost, and delivery objectives. This includes oversight of Inventory planning and management, Warehousing, Logistics, Procurement and Vendor management, Production control, Supervision, Headcount management, Export compliance, and interfacing with other internal departments.

The Production Manager will participate in strategic planning, capital, and operating budgets, analyze and develop continuous improvement methodologies where needed, to integrate with the overall plant operations programs to meet daily/weekly / monthly targets.

The manager will be expected to establish positive employee relations, do counselling, performance reviews, among others while improving efficiencies through a continuous improvement approach to workflow with cross-functional teams, and provide leadership development to strive for excellence and to prepare and mentor staff for future opportunities in the company.

In addition, the Manager will lead by example and have a strong shop floor presence to direct and assist the staff in their responsibilities and reach their target goals.

**Key Accountability**:
This position is responsible for the production, scheduling, and performance of assembly and manufacturing operations including:

- Developing the plan and establishing procedures for maintaining high standards of kiosk assembly operations to ensure that products conform to established customer and company quality standards.
- Participate on the Leadership team for the development and formulation of long and short-range planning, capital and operational budgets and policies, programs, and objectives
- Managing by creating a trustworthy, collaborative, cooperative and engaged work environment through timely performance feedback, open communication, and coaching/mentoring
- Manage delivery of product while reducing manufacturing lead-times, reduction in defect levels and implementation of programs for continuous improvement
- Partner with Engineering to identify and implement projects that will drive safe, reliable, and efficient manufacturing production
- Work collaboratively with vendors, suppliers and internal distribution, inventory and planning departments in meeting daily production schedules and requirements
- Drive cost reduction programs, process change and improvement as well as strategies for material and labor efficiencies
- Provide weekly analysis of assembly line performance (efficiency, downtime, bottlenecks, improvement opportunities, raw material supplies, etc.)
- Work closely with Quality Assurance in establishing and maintaining low defect rate
- Highly engaged with quality programs to ensure product meets or exceeds customer expectations and ISO 9001 requirements for certification
- Ensure that all production work orders are updated and properly closed off daily
- Drive the hiring, training, and scheduling of production staff
- Ensure quality and on-time delivery
- Implementation of product engineering instructions as required by the customer to generate requirements to be used by manufacturing in the assembly of systems
- Safe use and maintenance of confidential information