Customer Service Representative

6 days ago

Millbrook, Canada Nexicom Inc. Full time

**Job description**
- **Nexicom is a local Telecommunications provider with over 125 years of experience.**

We need **enthusiastic individuals that are willing to give Exceptional Customer Service, to fill full time Customer Service Positions.**

**P**osition Overview:
Nexicom offers a fast paced, high energy, customer centered work environment. We offer:

- Competitive wages starting at **$19.50**:

- Positive work culture
- Excellent company benefits including both Health and Dental
- Matched Pension Plan
- Yearly performance reviews
- Access to courses and training for continual learning and development

Primary responsibilities may include:

- Serving customers at the counter or over the phone in respect to payments, billing inquiries and service issues;
- Selling, analyzing and advising on appropriate packages for telephone services, toll, Internet, security or cable tv;.
- Arrange new service installs, changes of service and disconnects;
- enter new accounts in billing program and in applicable databases;
- process paperwork regarding orders; schedule service orders with customer and dispatch to ensure due dates are met; and send information packages out to new customers;
- Liaise with Third Party personnel in the provisioning and troubleshooting of select services;
- Ensure accurate records are precisely maintained and followed up;
- Prepare adjustments to customer accounts;
- Process sales, prepare paperwork for activation of service where necessary, and reconcile invoicing from supplier;
- Basic troubleshooting and prepare trouble tickets where necessary;
- Process payments to billing system;
- Ensure customer retention and satisfaction;
- Proactively manage and resolve customer satisfaction issues;
- Maintaining service levels and achieving business and performance goals and objectives

**Requirements**:

- Customer service/inside sales experience
- Demonstrated ability in self-motivation with the ability to work with limited supervision
- Effective interpersonal and communication skills
- Demonstrated ability to multi-task and meet deadlines
- Ability to work well within a team environment
- Proficiency with MS Office Programs

above average keyboarding skills
- Ideally you possess a post-secondary education (or and equivalent combination of training and experience)

Condition of Employment:
**Job Types**: Full-time, Permanent

Pay: From $19.50 per hour

**Benefits**:

- Company events
- Company pension
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

Application deadline: 2024-10-18

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