Manager of Health Care Operations and Risk

**About us**

1to1 Rehab is an accredited niche therapy service provider known for our strength in Speech-Language Pathology, Physiotherapy, Occupational Therapy, and Nutritional services. 1to1’s team of Speech-Language Pathologists, Occupational Therapists, Physiotherapists, Registered Dietitians, and Therapy Assistants provide services in homes, long-term care facilities, and schools in the Greater Toronto Area to clients of all ages.

Our clients are diverse in age and culture, and our therapists have the training, sensitivity, and experience to meet their wide-ranging needs. We pride ourselves on a philosophy that balances clinical excellence with a concern for the person, and care for overall well-being: One to One Individualized Care.

**Summary**

The Manager of Health Care Operations and Risk Management will coordinate risk and privacy programs, as well as be responsible for operations duties that create an organized, efficient, and friendly work environment.

This is a dual role that will provide support to the therapists if they express risk and privacy concerns, as well as organize and coordinate office operations and procedures in order to ensure organizational effectiveness and efficiency. The role will combine risk management, office management, as well as administrative tasks, and work alongside senior leadership to successfully execute 1to1Rehab’s mission and strategy.

Risk and privacy concerns include administrative and clinical services. Support for the responsibilities is given by the Chief Executive Officer, Chief Operations Officer, Chief Clinical Officer, Chief Financial Officer, Director of Operations, Director of Quality, or Director of Risk.

**Responsibilities**

**Risk Management**
- Ensures the administration practices support the risk management program and privacy requirements.
- Navigates, solves, and reviews clinical and privacy risk occurrences, analyzes events, and makes recommendations to reduce and manage risk.
- Sets and follows 1to1 Rehab Privacy protocols. Complete privacy audits
- Completes risk reports for contracts including Ministry of Health and Ministry of Children, Community, and Social Services, and participates in the risk management and privacy initiatives of Home and Community Care Support Services and Children’s Treatment Centers
- Meets with clinical service providers regarding follow-up of significant risk events and sets improvement standards.
- Facilitates the development of best practices for clinical administration and the communication of rehabilitation standards and participates in quality management program initiatives and accreditation.
- Follows all risk management practices to reduce and prevent risk, and to support the health and safety of clients and families, caregivers and service providers, and office staff.
- Perform other related duties and ad hoc projects as assigned.

**Health Care Operations Management**
- Controls and manages PPE inventory. Tracks PPE (Personal Protective Equipment) manages therapists’ PPE requests and prepares PPE packages for therapists to pick up. Ensures all documentation related to PPE inventory records is complete, accurate, and filed correctly.
- Manages library sign-out tests that therapists use for assessments, following up with therapists to ensure they are returned in a timely manner.
- Main contact for maintenance, lease, and operational issues
- Resource allocation and sourcing activities to support Operations and Risk Management
- Maintains inventory of office supplies and ensures supplies are ordered and fully stocked. Organizes and maintains storage rooms ensuring supplies are easily accessible and identifiable.
- Ensures the office is clean, tidy, and presentable.
- Perform other related duties and ad hoc projects as assigned.

**Skills and Qualifications**
- 3-5 years experience in clinical operations or related risk role
- Knowledgeable in clinical risk management and standards for regulated health professionals
- Knowledgeable with privacy legislation and legislation related to the Regulated Health Professions Act
- Demonstrated knowledge and experience in administrative tasks and computer usage. Working knowledge of Microsoft Office (Excel, Word, PowerPoint).
- Experience in a medical /health office or an administrative role is an asset.
- Very strong attention to detail
- Ability to work independently, multitask and prioritize assignments.
- Strong relationship-building, organizational, and communication (both written and verbal) skills.
- Demonstrated professionalism with excellent interpersonal skills.

This job description is intended to convey the general nature and level of work performed by the employee within this role. It is not intended to be an exhaustive list of duties, responsibilities, and qualifications required of the employee(s) assigned to the position.

Please be advised that only qualified applicants will be contacted for an interview. Thank you for your interest in 1t