Roc Customer Service Representative

**ROC Customer Service Representative**

(Posting #2024.117S)

**Department**:Community Services

**Division**:Recreation Services

**Location**:ROC

**Status**:Seasonal (December 2, 2024 - April 4, 2025)

**Hours of Work**:Up to 35 hours per week (Up to 8 hours per day)

**Number of Positions**:1 - 3

**Hourly Wage**:$16.55 per hour

**Training Rate**:$16.55 per hour

**Date Posted**:August 28, 2024

**Date Closing**:October 31, 2024

**Come work with us**

Employment with the Town of Georgina offers an opportunity to make a positive difference in our community. We are a progressive, forward-thinking organization focused on continuous improvement, innovation and providing exceptional customer service. We offer a collaborative team environment and an excellent place to take charge of your career.

**Position Purpose**

Responsible for ticket sales, rentals, cash handling and customer service. **_For full details, please see attached job description._**

**Minimum Qualifications**
- Knowledge of all ticketing and sales options;
- Excellent customer service skills to deal effectively with the general public;
- Strong organizational skills;
- Responsible, courteous, good communication skills;
- Effective conflict resolution, problem solving and critical thinking skills;

**How to apply**

**Committed to diversity and a barrier-free environment**JOB DESCRIPTION**

**Title**: ROC Customer Service Representative

**Position #**: SE6

**Department**: Community Services

**Division**: Recreation Services

**Reports To**: Recreation Services Supervisor

**Indirectly Reports To**: Parks Supervisor - ROC and Recreation Programmer

**Employee Group**: Seasonal

**Date Amended**: August 10, 2023

**Date Created**: September 12, 2011

**Position Summary**

Responsible for ticket sales, rentals, cash handling and customer service.

**Responsibilities**
- Demonstrates a high level of customer service and provides this service on the front-line of operation and does so in an efficient, courteous and respectful manner;
- Daily operation of the ticketing office, including lift ticket, season pass, lesson and helmet rental sales & inquires;
- Supports guests with proper helmet fittings and ensures that all helmets are returned and inspected for future use.
- The accurate completion of liability waiver, helmet and locker rental forms as well as securing and returning of security/damage deposit;
- Processes all point of sale purchases, and handles cash, credit and debit transactions in an accurate manner and balances daily sales to align with computer reports;
- Follows all specified cash handling procedures including; float reporting, cash reconciliation, and cash depositing.
- Assists with cafeteria attendant duties as required (see ROC Cafeteria Attendant job description for further details);
- Participate in the Town’s Health and Safety Program and follow safety practices in work methods and procedures; observes and complies with all relevant Health & Safety regulations.
- Immediately report all, concerns, suspicious occurrences and hazardous conditions to the Recreation Services Supervisor or designate.

**The above statements reflect the general details considered necessary to describe the principal functions and duties of the position and will not be construed as a detailed job description of the work requirements that may be inherent in the job.**

**Skill/Knowledge Requirements**
- Knowledge of all ticketing and sales options;
- Experience working in a recreational and/or customer service setting considered an asset;
- Knowledge of the ActiveNET and Fareharbor software systems considered an asset;
- Responsible, courteous, good communication skills;