Local Dispatcher

2 weeks ago

Mississauga, Canada GIGG EXPRESS INC Full time

**Position Type: 2 year contract**

**Shift: Night Monday to Saturday (11:30 pm - 8:00 am)**

**Pay Rate: $18 - $20/hr.**

**Summary**
The Dispatcher is responsible for the scheduling and dispatching of drivers, and equipment for conveyance of materials, freight, or service rendered outside the place of business. The Dispatcher's responsibilities also consist of assigning drivers to trucks and providing accurate directions to pickup and delivery facilities. The role includes providing support in a fast paced, high call volume office environment and will assist in completing operational and data entry tasks as necessary in a timely and accurate manner.
**Core Competencies**
- Customer Focus
- Communication
- Team Work
- Quality Orientation
- Problem Solving
- Accountability and Dependability
- Strong attention to detail
- Ethics and Integrity

**Job Duties**
- Obtain and verify paperwork.
- Assist Customer Service and Dispatch at all times.
- Updating reports.
- Actively resolve any job-related issues as they arise, such as arranging for maintenance in case of truck breakdown.
- Prepare and submit progress and other reports.
- Oversee all communications within specifically assigned territories.
- Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
- Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules.
- Manage a real-time transportation database reflecting rates, equipment, origin/destination pairs, fuel surcharges, carrier insurance, etc.
- Adhere to corporate and departmental policies and procedures.
- Performs other duties as required.

**Requirements**:

- High school diploma or GED required
- College program in logistics or equivalent business related experience preferred.
- Transportation industry knowledge and experience an asset (i.e. shipping/receiving, scheduling, freight negotiations and regulatory requirements).
- Must have sound knowledge of Ontario Geography
- Bilingual (fluent in a second language) an asset.
- Experience with Fleet Manager, TMW, and Avaal Software are a major asset.
- Customs knowledge (PAPS/PARS) and experience an asset
- Sound computer skills - Outlook, Excel, Word.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Able to work well under pressure.
- Flexible, able to deal with change.
- Strong attention to detail.
- Very organized, with excellent multi-tasking and problem solving skills.
- Excellent customer service/communication skills.
- Strong work ethic and positive team attitude.

**Working Conditions**
- Manual dexterity required to use desktop computer.
- Required to use a telephone quite frequently throughout the day.
- Overtime as required.

NO PHONE CALLS OR AGENCIES PLEASE

Work Remotely
- No

**Job Types**: Full-time, Contract
Contract length: 24 months

**Salary**: $18.00-$20.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday
- Night shift
- Weekend availability

**Experience**:

- dispatching (excluding training and volunteer work): 1 year (required)

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