Damage Collision Estimator/repair Advisor

2 weeks ago

Calgary, Canada MK Auto Group Full time

**Repair Advisor/Damage Collision Estimator**

**Job Summary: (Willing to relocate to Calgary)**

The role is responsible for writing quality appraisal sheets for automotive and collision repair and providing exceptional customer service. The accountabilities of the role are focused on two main areas: accurate repair advice and customer delight.

This position reports to the Store General Manager.

**The Appraiser / Estimator is responsible for**:

- Assessing vehicle damage and creating an initial repair order estimate.
- Maintaining regular contact with the insurance companies to advise on vehicle repair status.
- Primary point of contact for customers during and after the repair by providing information, repair updates, and a high level of service throughout the process.

**Qualifications**:

- Ability to write collision repair estimates.
- 3 years experience in appraisal writing.
- Knowledgeable in repair estimating software (Mitchell cloud and/or Audatex).
- Knowledgeable in various Insurance “DRP” practices/guidelines.
- Effective multi-tasker that values superior customer experience.
- Ability to work in a team oriented environment.
- Above average communication skills.
- Detail Oriented and highly organized.

**Why Join Us?**

CARSTAR is an industry leader with 200+ best-in-class collision and glass centres operating nation-wide with ethics, standards and consistency at their core.

Kharfan Auto Group is the biggest CARSTAR group operating in Alberta with state
- of
- the-art equipment and well-spaced work environment. We provide competitive total compensation package and opportunities for growth.

**About MK Auto Group**:
MK Auto Group is a diverse group of companies focusing on automotive repair, servicing and customization. The MK Auto Group employs over 200 staff members serving a collection of CARSTAR Collision stores in and around Calgary, Alberta. The group also owns Country Hills Collision, Force Auto Styling as well as the new addition of Calgary Rim Repair.

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