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Client Services Associate

2 weeks ago

Winnipeg, Canada Harvest Manitoba Full time

Client Services Associate

Part-Time (Up to 35 Hours per Week)

Permanent

Salary Scale $15.63-$19.00

**POSITION GOAL**:As a Client Services Associate you will work to support the Client Services Team to ensure that people receive food assistance to feed themselves and their families. You must have excellent customer service skills, be able to multi-task and be very organized. You should have a strong understanding of poverty issues and be willing to go the extra mile to support our community.

**REPORTS TO**:Client Services Manager

**RESPONSIBILITIES**:

- Perform new client intakes and book clients for food bank appointment
- Prepare food hampers for walk-in clients as well as support the Winnipeg Avenue on-site food bank
- Input and prepare data for weekly and monthly reporting
- Liaise with food bank coordinators and food distribution agencies to ensure that client information is up-to-date and that clients are well supported
- Achieve client services operational objectives by preparing and completing action plans, customer-service standards, resolving problems and maintaining high quality customer service
- Support the Senior Client Services Manager to recruit, train, schedule, and manage performance of volunteers
- Work to ensure current and relevant information is available for clients such a food resource training opportunities and other referral information (housing, rent assistance, clothing depots etc.)
- Oversee the call center and reception areas as required
- Assist in maintaining and improving upon the existing Client Services Policies and Procedures as well as SOP’s
- Provide up to date information and analysis of client information, trends, and data to Harvest CREW
- Perform other duties as assigned.
- As a member of the Harvest CREW, support the team however needed to ensure operational needs are being met.

**QUALIFICATIONS**:

- Ability to work/excel in a fast-paced environment where attention to detail and effective multi-tasking is essential.
- Two to five years’ experience in customer service
- University degree in a related field of study considered an asset, though an equivalent combination of experience and education will be considered.
- Exceptional interpersonal and communication skills, both written and verbal
- Additional Languages an asset
- Professional presence, with a positive attitude and self-starter, the ability to multi-task and prioritize workload
- Proven ability to network with community resources, build relationships and gather resources to help support clients
- Proficient in MS Office (Outlook/Word/PowerPoint/Excel) and Client Services database
- Ability to work with a wide variety of people.
- Knowledge of food-security and poverty issues an asset
- A strong belief in the dignity of all human beings and a positive and caring approach
- Ability to pass a Criminal Records Check (CRC) and Child Abuse Registry Check (CARC).
- Valid MB Class 5 driver’s license and clean Driver's Abstract.
- Ability to lift, push, pull a minimum of 50 lbs., sit, and stand for extended periods of time.

**_Evening and weekend shifts may be required as business levels dictate._**

**Job Types**: Part-time, Permanent
Part-time hours: 20 - 35 per week

**Salary**: $15.63-$19.00 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift

Application question(s):

- REQUIRED - Are you Proficient in MS Office (Outlook, Word, Excel and PowerPoint).
- REQUIRED - Can you supply a clear CRC and CARC?
- REQUIRED - Do you have a valid MB Driver's License and a clean Driver's Abstract?
- Do you have any additional languages?
- ALL THE ABOVE QUESTIONS MUST BE ANSWERED TO BE CONSIDERED FURTHER.

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 2 years (required)