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Optician Manager

3 weeks ago

St Catharines, Canada Spectacle Clinic Full time

Spectacle Clinic is seeking an experienced **Manager / Licensed Optician** to join our fast-growing and ambitious team. We pride ourselves on delivering an elevated patient experience and providing eyewear solutions that leave a lasting impression. We are searching for someone who excels in leadership, optical expertise, and operational excellence.

**Requirements**:

- Licensed Optician
- Strong leadership and team-management skills
- Excellent communication and patient-education abilities
- Ability to oversee complex optical sales orders from prescription verification to final delivery
- Strong problem-solving skills and ability to think ahead in a fast-paced clinic environment
- Ability to learn quickly and adapt within the ever-changing optical industry
- High attention to detail and accuracy
- Customer-service oriented, with a passion for delivering a premium eyewear experience

**Your Responsibilities Will Include: Leadership & Clinic Management**
- Oversee daily clinic operations, ensuring smooth workflow and high customer satisfaction.
- Lead, train, and support staff in optical sales, product knowledge, and customer service.
- Maintain brand standards across all patient interactions and store processes.
- Assist with scheduling, performance reviews, and maintaining a positive team culture.

**Optical Dispensing & Patient Care**
- Greet patients and provide expert guidance in selecting frames and lenses tailored to their prescription and lifestyle needs.
- Verify prescriptions, interpret doctor recommendations, and educate patients on lens technologies in a clear, simple, and effective manner.
- Perform adjustments, fittings, repairs, and troubleshoot any visual issues with completed eyewear.

**Sales Order & Insurance Management**
- Prepare accurate quotes and create detailed sales orders in our system.
- Collect insurance information, process claims using Chrome, and file documentation accurately.
- Oversee accounts receivable related to insurance submissions and follow up as necessary.
- Monitor supplier orders, manage timelines, and ensure each stage of production is completed on time.

**Operational Workflow**
- Notify patients when eyewear is ready, ensuring all pre-pick-up tasks are complete and eyewear is quality-checked.
- Answer phone calls, book eye exams, and support front-desk operations as needed.
- Maintain high standards of clinic organization, cleanliness, and efficiency.

**Programs Used**
- Chrome browser (for insurance claim submissions)
- Adobe PDF (to view and manage documents)
- Microsoft Word
- Wink Optical Software (training provided)

Pay: $30.00-$33.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- On-site parking
- Store discount
- Vision care

Work Location: In person