Account Manager

6 days ago

Burlington, Canada Noah Digital Full time

**Summary**

**About Noah Digital**

Noah Digital is Canada’s #1 English and Chinese digital marketing agency specializing in search engine optimization (SEO), paid search (PPC), website development, programmatic advertising, social media, content marketing, and conversion rate optimization. We work with a range of amazing companies that share a common goal - growing their business. We fuel our company off driven and energetic individuals who are motivated to learn and grow every day. We want our account manager to be a part of an innovative, strategic and fun company to work for. We work hard, have fun and love what we do. If you have a passion for digital marketing and eCommerce, come and join us

**Responsibilities**
- Act as a liaison between the clients, Noah Digital service team, and management team
- Manage projects and coordinate with the service team to ensure project schedules are followed and project quality is thoroughly checked before delivery to the client.
- Communicate extremely articulately with clients to present plans, results and progress, discuss possible issues and concerns
- Proactively identify issues/problems and resolve them creatively to satisfy customer needs and protect company reputation/profitability
- Develop and maintain client confidence, rapport and relationships with a strong focus on client retention, upsell, and customer service
- Assist Noah sales team and management team on various projects/tasks

**Qualification**
- 2+ years of experience in account management/customer service and project management
- A decent understanding of digital marketing and general knowledge of SEO, PPC, social media, content marketing
- Bachelor’s Degree in Marketing/Project Management plus certificates in Digital Marketing
- Excellent presentation skills with comfort in speaking and leading client meetings
- Persuasive and engaging oral and written communication skills
- A positive, proactive, self-motivated, and team-focused attitude with a passion for providing exceptional customer service
- A reflective approach while being appreciative of feedback and dedicated to continuous improvement
- Super organized and great attention to detail and dedication to quality assurance
- Fast learner who is interested in using new technology to improve efficiency
- Bilingual (Chinese) preferred

**Skills Required**:

- Excellent knowledge of MS Office, HTML, CSS and basic programming skills
- Image and video editing skills required
- Familiarity with project management tools

**Benefits and Perks**:

- Competitive salary, plus annual bonuses based on performance and company success
- On-going training and mentor
- Flexible working schedule, currently remote, transitioning to hybrid/remote and in-studio work when it is necessary
- Health benefits (dental, eye care, physio, medical, massage, and more)

**Job Types**: Full-time, Permanent

**Salary**: From $50,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

COVID-19 considerations:
The interview will be virtual meetings. You will be working remotely now.

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- account management/customer service and project management: 2 years (preferred)
- Marketing: 2 years (preferred)

**Language**:

- Chinese (preferred)

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