Assistant Store Manager

Founded in 2000, Clearly is on a mission is to eradicate poor vision in the world by 2050 - the world’s largest unaddressed disability. Clearly serves this mission and the community every day by providing the most accessible, affordable, and stylish optical products on the market. Vancouver born and bred, Clearly was the first Canadian retailer to offer eyewear online and has now grown to be a recognized global leader in the design, manufacturing, and distribution of glasses, sunglasses, and contact lenses. We are proud of our dynamic team members who work every day to fulfill our mission, and we celebrate their diverse backgrounds, skills, and perspectives that allow Clearly to be a Great Place to Work._

We are very excited to announce that we are further expanding our retail operations across Canada With our innovative, fun and technologically forward designs for each new location, we’re able to create more meaningful interactions with customers while continuing to provide in-store excellence with our vibrant team members. Opening more store locations across Canada allows us to continue offering our products and philanthropic initiatives, including Reincarnate, BOGO, Free Glasses for Kids, and many more.

**_What does a typical workday look like?_**

Reporting to the Store Manager, most of your time will be spent coaching our retail team and assisting with day-to-day operations to ensure the store operates in the most efficient and effective manner possible. You will implement plans to control costs, set daily goals for the team, host team chats in respect to their sales targets, store revenue, and growth.

You will support the Store Manager with creating the team schedule on a monthly basis, maintaining and improving staff performance through 1:1s and by hiring top talent for the store.

While in store, you will handle customer escalations, monitor daily sales to make sure the store is on track to achieve its sales targets, and ensure the store has the inventory needed to maximize revenue. You will support our doctors and clinic staff by cultivating a positive and seamless patient experience across the retail floor and clinic. You will also work cohesively with Opticians when troubleshooting and adjusting frames for our customers.

You will typically end your day by delivering a detailed EOS (End of Shift) report highlighting the day’s trends, and by creating an action plan for day ahead.

**_
Your main KPIs?_**
- Foot Traffic
- Conversion
- Clinic Capacity
- Clinic Conversion
- Average Order Value (AOV)
- Returns
- Units per Transaction (UPT)
- Customer Satisfaction
- Staff Retention/Satisfaction
- Staff Development

**_
Why we want you?_**
- Our mission to eradicate poor vision is now your mission too
- You know what you are talking about: you have at least 1+ years of leadership experience in a retail or optical environment
- You have 2+ years of experience in a specialty retail environment
- You are a strong leader and can coach in a fast-paced atmosphere
- You are committed to driving sales and leading teams to reach revenue targets
- You have excellent communication and interpersonal skills
- You can analyze revenue data and KPI’s to influence current trends and create plans
- You are a problem solver and a natural multi-tasker
- You have the proven ability to handle customer escalations in a professional and objective manner
- You know how to handle and manage confidential and sensitive information
- You have a flexible schedule with the availability to work evenings, weekends and holidays as needed

**_
What’s in it for you?_**
- You will be part of a purpose driven team that is making a difference - improving lives by improving sight
- Clearly will help you save for your future with 100% matching through our Employee Shareholding and Retirement Savings plans
- Opportunities to volunteer and support Clearly’s philanthropic initiatives
- A total rewards package that includes extended medical benefits, dental benefits, vision care, and an annual flex spending account
- Opportunities for personal and career development, and an annual education allowance
- 50% employee discounts on clearly.ca for you, your friends, and your family
- A company that celebrates its wins and recognizes its highly valued team members
- Clearly is an equal opportunity employer and we welcome all applicants regardless of race, gender, sexual orientation, gender identity, political beliefs, family or marital status, religion, physical disability, mental disability, or age. We are committed to creating a diverse and inclusive workplace and we value the different perspectives, opinions, and backgrounds you can bring. _

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