Branch Office Supervisor

4 days ago

Delta, Canada Creative Door Services Full time

Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 55 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated controls.

**Role**:
We have an immediate opening for a **Branch Office Supervisor** in our **Vancouver Branch**. Reporting to the General Manager, the Branch Office Supervisor is the first point of contact for all customers and is responsible for all general office administration duties. This role is a permanent, full time position with opportunities for growth with job task variety.

**Responsibilities**:

- Handling phone calls and walk-in customers while providing excellent customer service
- Responsible for ensuring the timely pickup and delivery of office mail, including special handling and internal mail
- Prepares quotes as needed
- Provide assistance to walk-in customers
- Assist with special projects as directed
- Lifting, filing, typing and data entry
- General office administration
- General warehouse duties including but not limited to loading and unloading truck, maintaining inventory including parts, clean and organize warehouse
- Ordering products as needed
- Other duties, as assigned

**Skills**:

- Passionate about providing excellent customer service and able to build strong customer relationships
- Above average attention to detail and organizational skills
- Prioritizing tasks, managing stress and diffusing difficult situations in a fast-paced environment
- Superior telecommunication and interpersonal skills
- Resourceful and a good problem solver
- Maintaining respect for confidentiality
- Aptitude to learn and retain technical and product knowledge to properly direct phone calls and walk-in customers

**Qualifications**:

- 3 years’ experience in an administrative role
- Knowledge in shipping, logistics, construction and overhead garage doors is an asset
- Strong attention to detail, good organizational skills, customer service and communication skills
- Ability to work as a team player, with mínimal supervision
- Maintains a positive attitude and learns quickly
- Ability to work under pressure and meet deadlines
- Good computer skills; experience with Microsoft Office suite/Internet Explorer

**We offer**:

- A positive work environment with competitive pay and an excellent benefit plan
- Comprehensive technical, safety and product training provided
- Opportunity to build a long-term career with upward mobility
- Excellent Health and Dental benefits offered for full time employees
- COR Certified workplace
- Equal opportunity employer

**To Apply**:
**Job Types**: Full-time, Permanent

Pay: $60,000.00-$90,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Delta, BC: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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