Consultant, Managed Security Services

Sirius Computer Solutions is a CDW company. We share common values as a performance-driven, customer-focused culture. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers across the globe.

**_ This role will support our Mississauga, Ontario area Security Operations Center, and can be based from the Toronto area, or remotely from elsewhere in Canada._**

**_ For this role, we're seeking an individual with a strong background in either Network Security (Palo Alto firewalls), and/or SIEM tools (IBM QRadar, Splunk, Exabeam, Sumo Logic)_**

The Consultant performs ongoing client support for complex technical performance issues and develops recommendations to ensure adherence to service level agreements and customer service excellence. The Consultant may specialize in a particular discipline and continues to develop a platform of technical expertise. In addition, the Consultant is required to provide input on how to drive process improvements, gain efficiencies, and create opportunities for improved workflow and automation.

**Primary Duties & Responsibilities**

**Services Delivery - 65% job weight**
- Manages complex technical questions and ticket escalations and monitors system performance
- Identifies and makes recommendations on technical deficiencies, service performance issues, product utilization, bugs, and enhancements
- Recommends process improvements in order to drive efficiencies, reduction of the average time to trouble-shoot, and reducing false-positive alerts
- Develops customized reports and presentations, and provides technical knowledge transfer and analysis to clients on performance status, trends, and metrics
- Performs ongoing analysis and system testing of new system releases, upgrades, and/or patches to supported technologies
- Applies Trusted Advisor techniques to build up client trust and influence loyalty
- Confidently runs Great Meetings, differentiating services per MSS positioning
- Hosts monthly meetings and tuning calls with assigned accounts

**Professional Development - 35% job weight**
- Helps improve the team, proactively engages when service is inconsistent, or risk is identified
- Mentors team with technical advice / support
- Develops best practices, strategies, methodologies, documentation and templates suitable for use by other Consultants and Analysts
- Attends training sessions or shadowing activities, and obtains industry related certifications as determined by the Manager

**Basic Qualifications**
- Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field
- Has one of the following required combinations of technical certifications and experience:

- Holds technical certifications for at least four (4) technologies for which Sirius provides managed security services* and has at least three (3) years of IT Support experience in a client-focused environment, and/or working in a security operations center
- Holds technical certifications for at least three (3) technologies for which Sirius provides managed security services* and has at least four (4) years of IT Support experience in a client-focused environment, and/or working in security operations center
- Holds technical certifications for at least two (2) technologies for which Sirius provides managed security services* and has at least six (6) years of IT Support experience in a client-focused environment, and/or working in security operations center
- Managed Security Services certifications may include, but are not limited to: Check Point: CCSA, CCSE: Cisco; CCNA-Security, CCNP - Security, CCIE - Security; Blue Coat: BCCPA, BCCPE; Palo Alto: ACE, PCNSE; QRadar, SANS GCIA, GCIH, QRadar CSC, Splunk, LogRhythm, Crowdstrike, or similar technology certifications_

**Other Position Requirements**
- Solid prioritization / time management skills
- Experience with direct system engineering or support involving hardware, software and services at an enterprise level for at least one product lines in the designated practice
- Direct involvement in working with internal and external teams to implement and troubleshoot complex configuration hardware, software and services
- Experience presenting ideas and solutions to clients and adapting presentation style to fit particular client situations
- Demonstrated knowledge of company products and services, testing methodology, and system troubleshooting
- Demonstrated ability to investigate complex problems where analysis of situations or data requires an in
- depth evaluation of variable factors from multiple IT infrastructure systems
- Demonstrated ability to establish positive working relationships and conduct complex and important work critical to the organization in a team, consulting environment
- Proven ability to select resolutions and techniques that meet technical requirements within the context of best practices, and make recommendations to