Csr (Customer Service Representative)

2 weeks ago

Mile House, Canada Exeter Forest and Marine Full time

Exeter Forest and Marine Sales ( 2019 ) is looking for a full-time and/or part-Time sales associate.

We work in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining features and benefits of lawn and garden products and fulfilling customer needs.

We are a full line Husqvarna and Stihl Dealer, also a dealer for Yamaha Outboards, G3 Boats and many other brands which employees must familiarize themselves with on an ongoing basis.

We also offer full service and repair for each of the brands we carry.

This customer service position requires the ability to look up parts as requested by customers and prepare work orders for units brought in for repair. Strong written and oral communication skills are important to ensure repair and service orders are properly documented for technicians.

Physical ability to move large, bulky and/or heavy merchandise. Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.

Must have experience in providing customer service including identifying and resolving customer complaints, greeting customers, answering phones and building relationships with customers.

**sales, parts or service : an asset**

**Mechanically inclined (2 & 4 stroke small engine experience) an asset**

**Lawn/Garden, Tools & Equipment, Automotive, Industrial Sales experience an asset**

**Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.**

**Handles multiple customers in an effective and efficient manner.**

**Deals with challenging situations in a professional manner.**

**Learns about new lawn and garden products on a regular basis.**

**Ensures that retail basics tasks are executed efficiently (e.g., stocking, labels, facing, etc.).**

**Stocks shelves and merchandise display areas using best practices.**

**Answers questions and provides friendly advice and services to customers.**

**Suggests value-added and related products to customers to ensure they go home with what they need.**

**Communication and working together as a team is a key asset.**

**Wage to be negotiated based on experience and knowledge.**

Must provide resume and drivers abstract

We are willing to train If you are motivated to learn we can help you

**Job Types**: Full-time, Permanent

**Salary**: $16.00-$25.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- Store discount
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- 100 Mile House, BC V0K 2E0: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

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