Customer Success Manager

About the Role:
At Maximizer, we strongly believe that the success of a company depends entirely on its people. We seek self-motivated team players who appreciate a performance-driven work environment rooted in creativity, professional development, integrity, and open communication.

We’re looking for a relationship focused, data-oriented Customer Success Manager to join our amazing Customer Success team. Reporting to the VP, Business Operations & Customer Success, you will manage your own accounts, and collaborate with the wider Customer Success team on initiatives to drive forward our CS Team. You’ll also be joining a growing organization, with endless opportunities to accelerate your career

What you’ll do:

- Partner with customers to develop meaningful strategies that feed their long-term goals.
- Develop creative strategies to increase customer engagement, drive growth, reduce churn, and produce Maximizer advocates.
- Manage key metrics that feed into team OKRs around retention, growth, and advocacy.
- Work with the Product Teams to champion customer insights and stories.
- Share Customer Success stories through case studies, blog posts, and internal communication.
- Work with the Customer Experience Team to ensure alignment and provide a cohesive Maximizer experience.
- Learn our software and become an expert in our solution.

Who you are:

- Extremely analytical; you leverage data in all of your decision making.
- Highly organized; your calendar reminders have calendar reminders.
- Results oriented; you always have your next goal in mind, and a plan to get there.
- Data driven; you understand leading and lagging indicators, and how to use them to your advantage.
- Comfortable; whether you are 1 on 1 or 1: many, you exude confidence.
- A workflow specialist; you understand that every industry and company has a different manner of achieving their objectives.

What you’ll bring:

- Impeccable written and oral communication skills; you’re talking to our customers, after all
- Superb relationship building skills, with a proven ability to cultivate deep and meaningful relationships with your teams and clients.
- At least 3 years of Account Management, Customer Success or similar experience.
- Experience in a SaaS company is a plus.
- Experience writing sales proposals or responding to RFPs is a huge plus.
- NRR (Net Revenue Retention) knowledge and ideas on how to grow a portfolio.

Why you should apply:
Competitive Salaries with RRSP matching program
- Generous paid vacay and sick days
- A powerful Laptop
- Budget for courses, books, and personal development
- ❤️ Peer to peer recognition and rewards
- Team building events, happy hours, and off-sites
- Parental leave benefits

About Maximizer

Maximizer was launched in a garage on Vancouver Island in 1987, evolving through the development of early contact management systems (CMS), through sales force automation (SFA) technologies, right to today’s sophisticated customer relationship management (CRM) systems. Along the way, we have pioneered many of today’s technologies. Over this 30-year history we have attracted over 100,000 customers from around the world, and 1 million users.

Today, we are one of the few CRM providers in the world who can deploy our software in all three environments of on-premise, private or shared cloud, while providing access via a desktop/laptop, via a mobile device, or using the Maximizer app.

Ultimately, however, we are successful because for over three decades we have proven we know how to help customers do three things: secure new customers; retain them for the long term; and maximize the repeat business from them.

Equal Employment Opportunity:
If you’re interested in a career with Maximizer CRM and are committed to striving for excellence, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted.