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Customer Service Representative and Bookeeper

2 weeks ago

Courtenay, Canada Hidden Treasure Restorations Courtenay Ltd. Full time

'''
**Duties**:

- Assist customers with inquiries, account issues, and general support
- Process customer orders
- Data entry into QuickBooks Desktop, A/R, A/P, Payroll, Month End reconciliations etc.
- Maintain customer records and update account information as needed
- Collaborate with other departments to resolve customer concerns and ensure customer satisfaction. Work closely with the Estimator to ensure scheduling needs are met, follow up on Parts orders etc.
- Handle customer complaints or escalations with professionalism and empathy
- Follow company policies and procedures to ensure consistent service delivery

**Requirements**:

- High school diploma or equivalent
- Proven experience in a customer service role
- Strong communication skills, both verbal and written
- Proficient in using QuickBooks Desktop for account management
- Good working knowledge of accounts receivable, accounts payable, payroll, and account reconciliation processes
- Issue T4's, process ROE's etc. as required
- Able to process all GST, PST, WCB remittances
- Detail-oriented with excellent organizational skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills and ability to handle difficult situations with patience and empathy
- Ability to work independently as well as part of a team

We offer competitive compensation, and a comprehensive benefits package. If you meet the above requirements and are passionate about providing excellent customer service, we would love to hear from you

'''

**Salary**: From $25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Bookkeeping: 1 year (required)
- Customer service: 1 year (preferred)

Ability to Commute:

- Courtenay, BC V9N 9P8 (required)

Work Location: In person