Market Manager

**Quest Outreach Society is looking for the newest member of our Grocery Market Team. As Market Manager with Quest Outreach Society, you will bring management and/or grocery experience to help support market operations currently based out of our Surrey Market. This is a full-time position, offering you the chance to contribute meaningfully while covering a vital role.**

**Joining the Quest management team means gaining valuable experience, professional growth, and new opportunities. If you’re an organized and driven individual and have a passion for food security and for leading a dynamic team, then this is the job for you**

**About You**

You’re a community
- leader with solid frontline experience and a deep commitment to food justice. You know how to motivate teams, manage day-to-day market operations, and build a space where everyone feels welcome. Reliable, organized, and mission-driven, you lead by example and keep things running with heart and efficiency.

**About Quest**

Quest Outreach Society exists to disrupt the cycle of poverty through access to healthy and affordable food. By bridging the gap between food banks and traditional grocery stores, Quest provides a grocery experience based on principles of dignity, access and sustainability. Quest believes in a grocery model that simultaneously supports the community while reducing greenhouse gas emissions. A leader in redistribution, we work to actively redirect healthy, good food that would otherwise end up in the landfill and contribute to greenhouse gas emissions. Almost all of Quest’s food is donated by local food partners from across British Columbia and delivered across our five Lower Mainland markets at reduced cost to our client communities. Quest’s five grocery markets are located in Burnaby, Surrey, North Vancouver, East Vancouver and the Downtown Eastside.

**Reporting to the Manager of Market Operations & Food Programming, the Market Manager is responsible for**:
**Market Staffing, Training & Recruitment**:

- Lead the hiring, onboarding, training and supervision of market staff & volunteers.
- Manage staff scheduling, vacation planning, and absence tracking.
- Oversee Occupational Health and Safety practices within the grocery market, ensuring a safe work environment.
- Provide guidance on staff behavior, addressing concerns appropriately and escalating situations to senior management when required.
- Prepare and submit incident reports and monitoring logs following Quest protocols.
- Foster a team-oriented environment where staff & volunteers work efficiently and collaboratively.
- Demonstrate compassionate leadership with a clear understanding of Quest’s diverse staff & client communities.
- Ensure all market staff & volunteers comply with Quest Policies and Standard Operating Procedures.
- Maintain professional and effective communication with the Distribution Centre, other grocery markets and Head Office.
- Conduct performance evaluations of all market staff in collaboration with the Manager of Market Operations & Food Programming.

**Market Operations**:

- Greet and welcome all Quest clients warmly.
- Assist clients by offering explanations, demonstrations, and guidance.
- Recommend products, highlight specials, promotions and sales.
- Support client referral process and manage the client card renewal/issuance process.
- Address client concerns promptly, escalating to senior management when necessary.
- Process payments, provide accurate change, and issue receipts with proper documentation.
- Compile daily cost recovery totals, submit payment records to accounting, and handle daily bank deposits.
- Ensure all market paperwork, including daily transaction documentation is sent to Head Office.
- Understand and follow Quest’s policies for payment types, pricing, and signage, ensuring compliance with the Manager of Market Operations & Food Programming.
- Troubleshoot financial or transaction-related issues and forward pricing inquiries to the Distribution Center as needed following established protocol.
- Create and update signage and labeling as required.
- Coordinate with Market staff & volunteers to maintain clean and organized areas, ensuring boxes and pallets are promptly cleared after morning deliveries.
- Ensure product displays (produce, bread, freezer, fridge and shelves) are consistently full, well-organized and clean for optimal client experience.
- Supervise daily cleaning to maintain a safe and presentable market for clients.
- Monitor for pest activity, taking prompt action to clean and then report findings to the Manager of Market Operations & Food Programming.
- Maintain regular sanitation schedule, ensuring all areas of the market meet cleanliness standards.

**Food Safety & Product Management**:

- Enforce First-In-First-Out (FIFO) rotation upon receipt of produce/products.
- Actively lead and oversee sorting and refreshing of produce display throughout the day.
- Maintain accurate temperature logs twice daily.
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