Receptionist

**Receptionist**

**Lynden Hills Dentistry**

If you’re looking for a dental practice where you’ll feel engaged, find learning opportunities in abundance, and provide state-of-the-art care, look no further.

We’re Lynden Hills Dentistry, a well-established dental practice providing a full range of dental services for the whole family: diagnostic, preventative, restorative, aesthetic, and maintenance. Our philosophy is to always put our patient first.

Due to growth in our practice, our team is looking for our next **Receptionist**.

**What you’ll be doing**

Your primary goal is to ensure that every patient contact with Lynden Hills Dentistry (The Practice), whether by phone or in person, creates and establishes such a favourable impression that they feel like a welcomed guest to the Practice, and confident in having chosen us for their dental care.

To service all patient accounts, finances, scheduling and helping complete their treatment plans. This includes reviewing information with the patient in a way that encourages treatment acceptance, and may include making financial arrangements, sending predeterminations and following up on all treatment plans.

To perform a variety of administrative and clerical tasks and provide support to the Office Manager, assisting in daily office needs and managing Lynden Hills Dentistry’s (LHD) general administrative activities.

To utilize technology (CLEARCONNECT, ONLINE SURVEYS) in the most efficient manner to facilitate patient communication, confirmations, feedback, and online scheduling.

To contribute to the team environment within which there is no such thing “that’s not my job”. This is an active and dynamic role, well-suited to someone who loves interacting with patients, providing the highest quality care, and helping the clinic run flawlessly.

**Key Accountabilities**:
**Reception**
- Complete opening and closing procedures.
- Greet and welcome all patients and initiate arrival process.
- Schedule, process, and check out patients.
- Utilize technology and software (CLEARCONNECT, ONLINE SURVEYS) to facilitate patient communications, confirmations, feedback, and online scheduling.
- Maintain tidiness, cleanliness and adequately stocked supplies in the reception area, including stationary and brochures.
- Welcome and educate new patients when they contact us, log details into the New Patient Log.
- Track and report key statistics for the practice and key performance indicators (KPI).
- A/R & A/P: On a daily basis: Follow-up and track all patient payment schedules and account receivables to ensure all are collected accordingly.
- Coordinate and manage marketing and promotion initiatives.
- Manage Dentist’s meetings, including CE, consultants, and professionals related to the business.
- Coordinate, track and document minutes of training and staff meetings.
- Coordinate and assist with all compliance related training, audits and inspections.
- Backup ordering / inventory.
- Backup audit and maintenance of the LHD Infection Control Program.
- Backup for Infection Control Coordinator.
- Other duties as needed and instructed by the doctor or management.

**Hygiene Coordination**
- Service all patient accounts, finances, and scheduling as it pertains to their specific hygiene diagnosis and hygiene treatment plan.
- Document all conversations with patients as part of the consent process.
- Plan all appointments and payment methods for the patients in a way that is favourable to the patient, without compromising the financial integrity of The Practice.
- Supervise and manage all hygienists to ensure all patients and hygiene treatment plans are fulfilled. Ensure the efficient operation of the hygienists at The Practice.

**Qualifications**
- BLS/CPR (and annual updates).
- Copies of Infection Control Certificate(s) (IPAC) (and annual updates).
- Copies of Current Immunization records.

We strive to provide the full continuum of patient care and believe that every day provides an opportunity to learn and share. To start each day, we meet to discuss the day and week. We invite our team to share their insights and provide input, so we can provide our patients the most personalized care.

If you asked our team why they love working here, they would tell you that it all comes down to the people. We’re energetic, fun-loving, and supportive. We work collaboratively to ensure a smooth-flowing patient experience.

**The Details**

This is a full-time position, with a competitive total compensation plan. We are conveniently located in Brantford, ON just off the 403 highway.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday