Hospice Resident Care Manager Perm Full Time 1.0 Fte

**About the Organization**:
Is contributing to a mission driven organization important to you? Do you prefer to be a part of an organization that takes its mission as the basis for all decision making? The mission of Covenant Care and Covenant Living is to “continue the healing ministry of Jesus by serving with compassion, upholding the sacredness of life in all stages, and caring for the whole person - body, mind and soul.”
In fulfillment of this mission, Covenant Care and Covenant Living actively participate in advancing the Covenant Strategic Plan that aspires to:

- Serve - we will strengthen our mission and live our values to meet the needs of those we serve through excellence in care, an engaged team, and wise use of our resources;
- Transform and Grow - We will transform the health system and grow through integration, innovation, and shared learnings to respond to the strengths and needs of our communities, especially those most vulnerable;
- And Contribute - we will leverage our legacy to maximize the strategic contribution of Catholic health care.

Covenant Care is an organization that takes its mission to the heart of everything it does.
We believe that this is what makes our organization stand out in our approach. Our Employees are the key to how our residents feel about their homeyou have the ability to be a part of influencing the lives of all those that reside in our environments and create a caring and compassionate environment.
**Position Summary**:
Covenant Care welcomes all who share a calling to serve those most in need.
We are called to continue the healing ministry of Jesus by serving with compassion, upholding the sacredness of life in all stages, and caring for the whole person
- body, mind and soul.
The position of Resident Care Manager, Dulcina Hospice, will commit to incorporate our Mission, Vision, and our Values, which are Compassion, Collaboration, Respect, Social Justice, Integrity and Stewardship, and uphold our ethical traditions as foundational aspects in all actions and decision-making.
The Resident Care Manager, reporting to the Site Administrator, is accountable for the overall management and direction of continuing care services. The Resident Care Manager collaborates with other members of the management and interdisciplinary team in order to plan, implement and evaluate resident care.
In accordance with Covenant Care’s Mission, Vision, and Values, this position is responsible for ensuring that residents receive quality care and service according to Covenant Care policies and procedures. Provides support to residents, their family and visitors during the resident’s end of life journey that will enable choice, dignity, privacy, respect and individuality.
**Qualities**:
The responsibilities of the Resident Care Manager are grounded in leadership and on the four pillars of care and service; People and teams, Access and flow, Quality and safety, Stewardship and efficiency.

**Responsibilities**:
The Resident Care Manager of Dulcina Hospice, is accountable for the overall management and direction of continuing care services of the 26 bed hospice. The Resident Care Manager collaborates with other members of the management and interdisciplinary team in order to plan, implement and evaluate resident care in a hospice setting.
**This position requires the following**:

- Commitment to Covenant Care Mission, Vision, Values
- Ability to coordinate the development of innovative care programs in order to meet the unique and holistic needs of residents
- Strong problem solving, critical thinking, verbal and written communication skills
- Ability to provide leadership and build relationships within teams
- Management experience with recruitment, retention, coaching, mentoring, and performance development in a unionized environment
- Excellent organizational, interpersonal, and conflict resolution skills
- Ability to remain objective in decision-making with a focus on caring for the whole person - body, mind and soul
- Commitment to safe, effective and ethical resident care and work practices
- Ability to respond appropriately within a stressful environment
- Proven reliability and accountability
- Participates in the On-Call Rotation as applicable
- Have an understanding and working knowledge of Service Contracts, Continuing Care Health Service Standards, and Accreditation Standards
- Direct supervision of care staff
- The Resident Care Manager provides clinical on-call support

**Qualifications**:

- Registered with CARNA (College and Association of Registered Nurses of Alberta)
- Masters Degree in Nursing or related field preferred
- Certification in Hospice Palliative Care Nursing (i.e. CHPCN from Canadian Nurses Association) or willingness to pursue
- Three to Five (3-5) years of middle or senior management experience in a unionized health care environment, preferably in continuing care services, is required
- Hospice experience required
- Strong interpersonal and communication ski