Technology Program Manager, Aws Kumo IT Services

3+ years of Technical Program Management experience in a related industry
- Bachelor's degree in Engineering, Computer Science or equivalent
- Meets/exceeds Amazon’s leadership principles requirements for this role
- Meets/exceeds Amazon’s functional/technical depth and complexity for this role
- Demonstrable experience making data-driven program decisions through experimentation and learning.
- Strong organizational skills, successful track record of coordinating cross-functionally between multiple product stakeholders, technical program managers, and software development, data engineering and science teams.
- Ability to balance and meet tight deadlines and prioritize workloads to drive results
- Experience in creating and managing complex, cross-team project plans; prior success in driving execution of large-scale project plans with multiple teams in support of business goals

Job summary

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re looking to take to a new level is how we develop and deliver technologies to Amazonians. Our goal is to exceed the expectations of all Amazonians by ensuring that they have the tools, technologies, and products available where and when they need it, as quickly, and cost-effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service through Amazon’s IT organization.

Key job responsibilities

The key job functions of the role:

- Manage large, complex technology initiatives, delivering critical solutions, significant improvements, new mechanisms, or deprecating systems that are no longer needed. These efforts require work with multiple teams in and/or across organizations.
- Successfully manage all stages (from concept to delivery).
- Meets challenging business goals and/or shows measurable improvements in efficiency or experience for customers, employees/engineers, or business area.
- Understand the architecture of the systems you work with (e.g., workflows, APIs, runtime characteristics, design limitations, and maintenance requirements).
- Influence team technical priorities and business strategy through data-driven contributions.
- Make a case for project priorities, resource allocation to achieve a desired business outcome, resolve an architecture deficiency, or unblock delivery.
- Communicate ideas effectively, verbally and in writing, to a wide range of audiences including Directors and VPs.
- Foster a constructive dialogue, harmonize discordant views, and lead the resolution of contentious issues (build consensus).
- Partner successfully with customers, stakeholders, and engineering teams.
- Set a great example to others in technical program management practices, deliver the right things, define clear goals and objectives, drive crisp decisions in the program area about what projects move forward and in what priority order, proactively identify risks and bring them to the attention of the team and stakeholders with plans for mitigation before they become roadblocks.
- Actively participate in the hiring process as well as mentor others - improving their skills and ability to get things done.

About the team

*Inclusive Team Culture*

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

*Work/Life Balance*

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

*Mentorship & Career Growth*

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
- Masters of Business Administration (MBA) and/or strong relevant experience
- Customer Service, Operations, and/or Business Process Optimization experience
- Content Management and/or Data Mgmt experience.
- Experience with IT infrastructure, software technologies, and agile deve