Merchandise Representative

**THE OPPORTUNITY AWAITS YOU**

REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences.

Reporting to the Supervisor, Guest Experience and Ticket Operations, the Merchandise Representative assists in executing the handling and sale of artist merchandise in venues managed by Regina Exhibition Association Limited (REAL). This position helps to maintain a friendly environment while ensuring an excellent guest experience by providing prompt and thorough customer service. This position will achieve these goals by greeting guests in a friendly and professional manner, delivering on their merchandising needs, processing purchases with the POS with guest credit/debit cards, maintaining accurate cash handling, and maintaining an organized and visually appealing merchandise display.

**WHAT YOU WILL DO**

1. Performing inventory control by:

- Accurately counting all merchandise prior to the start of an event.
- At the end of an event, responsible for closing out which includes a final count on the remaining merchandise to be returned.

2. Conduct event merchandise purchasing processes by:

- Assisting customers with merchandise purchasing decisions by sharing merchandise information such as pricing and sizing clearly and concisely.
- Adhering to payment processing procedures at a point of sale in the venue for both cash and debit/credit card purchases.
- Maximizing all sales opportunities during the transaction process through additional product offerings.
- Maintaining Merchandising area throughout the event.
- Thanking all guests for attending and for their purchase as they are leaving.

3. Conduct outstanding customer service by:

- Remaining friendly and attentive to the needs of all guests and provide superior customer service to all internal and external clients.
- Assisting guests with purchasing decisions by finding merchandise that best meet their needs.
- Being visible and available to provide superior service for event attendees in various locations within or around REAL's venues as deemed necessary.
- Keeping Merchandise Area safe, clean and tidy for best first impressions.

4. Keen Knowledge of Events & Venue Procedures:

- Responsible for obtaining and having a working knowledge of all procedures and directives that pertain to each event.
- Observe safety procedures and use of equipment and materials properly.
- Responsible for obtaining and having a working knowledge of emergency procedures.

**Requirements**:
**WHAT IT TAKES**

**Education and Experience**
- Previous experience in guests/customer service in forward-facing industries is considered an asset.
- Cash handling experience is considered an asset.
- Must be able to lift up to 30 lbs. repeatedly throughout the shift using proper lifting techniques.

**Knowledge, Skills and Abilities**
- Must possess excellent verbal and interpersonal skills and diplomacy with the public.
- Strong observational skills to proactively identify guest needs, have full knowledge of merchandise procedures, services, and facility locations (staff will be trained in these areas).
- Contribute to a high-energy, fast-paced environment that provides guests with an entertaining, fun and dynamic experience.
- Consistently arrive to work on time, follow instructions, respond to management direction, and solicit feedback to improve performance.
- Ability to anticipate, identify and solve problems.

**Benefits**

**WHY CHOOSE REAL?**:

- Here at REAL, we can offer unique experiences unlike any other organization:

- Make a difference in your own community.
- Be a part of an industry responsible to create fun and memorable moments for our guests.
- A wide range of employment opportunities to fit your own lifestyle - whether that’s committing to us in a full-time capacity or more of a casual role that is event specific and tailored around your own availability.
- We offer competitive wages and industry standard benefits.
- Matching Group RRSP plan.

While REAL appreciates the interest by all applicants, only those selected to advance to the next stage will be contacted. Note preference will be given to internal applicants holding existing REAL RWDSU seniority.

Wage Range: $15.58 - $17.72