Technical Support Intern

Company Description

Livescale is a cutting-edge, white-label Live Shopping platform for e-Commerce brands. We’re on a mission to empower creative companies and retailers to improve the awareness, engagement, and conversion power of their audience, all thanks to the immersive digital experience we provide.
In leveraging the power of Livescale's solution, brands can create, publish and operate Live Shopping events on their website and social media properties, to enhance brand storytelling and product education in an environment viewers love.

**You’re based in Montreal and you want to work with cutting-edge technologies and be part of a highly motivated team? Join us**

Job Description
**We are looking for a creative, customer-obsessed Technical Support Intern**, who wants to be sure that we provide a top-notch support and experience to our clients across the globe.

You’ll be working in tandem with our Engineering and Product Team, to support and deliver the highest level of technical support, while constantly providing them meaningful feedback and insights.

Sound like an awesome challenge? Here’s what you can expect and what you’ll be responsible for:

- Developing a deep understanding of the business challenges Livescale’s customers may face, and constantly provide feedback to our company’s Product and Engineering teams to help improve the customer experience overall.
- Using and documenting consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution.
- Documenting, tracking customer issues and resolutions, coordinating with our company’s Product and Engineering teams when appropriate
- Having a perfect knowledge of the product set up, maintenance, troubleshooting, UAT and testing procedures required by the clients

Qualifications

Beyond excellent and relevant competencies, we’re looking for a team player with an entrepreneurial mindset, and a background that ensures the following:

- Passion for Technology
- College Diploma or University degree in Information Technology or Computer Science or equivalent required
- Excellent knowledge of some SaaS related technologies like: Rest API, GraphQL, Database, Services, Webhooks, etc.
- Help desk experience is considered an asset
- Outstanding troubleshooting skills, ability to think critically and display an aptitude for problem-solving
- Ability to learn quickly
- Self motivated, ability to work independently and to collaborate with others
- Excellent verbal and written communication skills in English (French a +)
- Must have the ability to work in Canada without sponsorship.

Additional Information

Also, it is our belief that joining a company should be a perfect match, both ways.
As such, Livescale's values below should “resonate” with you:

- DIVERSITY (we believe our differences are our strength)
- DARE (we love challenges & to think out of the box)
- DELIVER (we play hard, work hard, and succeed)
- DELIGHT (we have fun doing what we do)

We offer an inclusive working environment, where we promote empathy and gender-equality. We also invest in our team members, giving you keys to improve yourself (autonomy, knowledge, leadership) in a fast-paced environment.
- Livescale is an equal opportunity employer. We are strongly committed to prohibiting discrimination and harassment of any type on the basis of race, colour, religion, age, sex, national origin, sexual orientation, disability, veteran status, or any other status protected by law._
- For readability and to keep the text light, this job offer is written using the female gender._