Internal Sales Team

2 days ago

PointeClaire, Canada Mint Green Group Full time

Character matters.

Sure, we’re looking for an all-star player who can take this role by the horns and run with it. But talent alone doesn’t cut it for us.

Our actions are guided by our values of Respect, Commitment, Creativity, Teamwork and Fun. These aren’t just words to us but are values we push ourselves to work by and inspire in others.

We’re a passionate group of hard-working people obsessed with sales and service.

We know nothing matters more than a happy customer, and saying, “That’s not my job,_**” **_gets us nowhere.

We know how fun it feels to win, and we love pushing ourselves towards that rush.

As a leading sporting goods company with 45+ years of success under our belts, we’re firing on all cylinders to take our company to the next level in partnership with the world-class brands we represent.

**The good news? YOU could be a part of it.**

**Details**:This position is based at our Pointe-Claire (Montreal), QC office and reports to our Division Operations Manager of Golf & Tennis Hardgoods. It follows a hybrid work model, with three days per week spent in the office and two days per week spent working remotely.

**Essential Functions**:

- Become a NuOrder “ninja” to support customers and reps in using the platform to manage their business more independently.
- Provide timely and helpful responses to customers and sales reps, moving them from problem to resolution with mínimal stress.
- Be proactive in identifying recurring issues and elevating these issues to the broader operations team so they can be prevented in the future.
- Be proactive in staying in touch with what’s going on with our brands from the standpoint of marketing, social, and PR so you can share newsworthy updates about the growth of the brands customers buy from us.
- Be proactive by building stronger partnerships with customers.
- Prepare and research return authorization requests from customers.
- Prepare and research short shipment/over shipment requests from customers.
- Communicate daily with the product and sales teams to ensure that pertinent information about order changes, delays, or new opportunities is channeled to the reps and customers.

**EXPERIENCE REQUIRED**:

- Previous experience in a customer-focused role and working with sales reps.
- Proficient in Microsoft Excel.
- Have previously worked with NetSuite and/or other CRM platforms.
- You bring high standards to your work.
- You are an effective communicator with strong interpersonal skills.
- You know what it’s like to work under the gun and be able to perform under pressure, meet deadlines, and adjust to changing priorities.
- You enjoy building, fixing, and finding better ways, and thriving in a fast-paced environment.

**PREFERRED QUALIFICATIONS**:A Bachelor's Degree is preferred.

**Job Types**: Full-time, Permanent

Pay: From $48,000.00 per year

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Sales support: 3 years (preferred)
- Customer support: 3 years (preferred)
- Microsoft Excel: 4 years (preferred)

Work Location: Hybrid remote in Pointe-Claire, QC

Expected start date: 2024-12-02

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