Customer Service Associate

1 week ago

London, Canada Quest Brands Full time

**Customer Relations Associate**

About Us:
Quest Brands Inc. is a proud, family-owned Canadian company. We are a leading North American manufacturer of quality Construction & Safety, Home & Garden, and Winter Preparation products.

We pride ourself on being an enjoyable, collaborative and dynamic workplace; one that is focused on encouraging enthusiasm and motivation amongst all staff, diversity and inclusion, and providing growth opportunities. We work as a team, share core values, and support each other’s development along the way.

About the Job:
The Customer Service Associate responds promptly and professionally to all incoming orders and inquiries by maintaining knowledge of the organization’s products, resolving customer concerns and communicates effectively throughout the organization.

About You:
You are an independent, people-first individual that prides themselves on getting things done. You have a positive attitude, well organized, detailed oriented and have excellent interpersonal and communication skills. You like to work hard but also appreciate a solid work-life balance.

Major Responsibilities:

- Order Processing/Returns: Process customer orders through various means from order point to pick ticket release to returns, if applicable.
- Customer Communication: Verifying orders, communicating late/incomplete orders, confirming timelines, problem solving, and answering queries.
- Data Management: Update and maintain customer order information in financial software.
- Organization Collaboration: Working across the organization to proactively addresses issues related to inventory quantity or revised arrival/production dates.
- Customs Management: Enables cross border shipments by filing out custom papers.

Qualifications and Requirements:

- 2+ years of experience as a supplier to Major Retailers (Canadian Tire, Loblaws, Pet Smart etc.) in a customer service capacity
- Post secondary education
- Experience with Sage/ MAS accounting software preferred
- Experience with SPS Commerce or similar EDI software
- Extremely organized, detail oriented and able to multi-task
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Must be a reliable team player who can work without supervision
- Excellent interpersonal, problem solving, written and verbal communication skills

Company Benefits:

- Extended Health Care
- Dental Care
- Disability Insurance
- Life Insurance
- Company events
- Casual work attire
- On-site parking

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$55,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 2 years (preferred)
- EDI/SPS Commerce: 2 years (preferred)

Work Location: In person

  • Inventory Control

    1 week ago

    London, Canada London Hospital Linen Service Inc Full time

    **Inventory Control and Customer Service Associate** London, Ontario - Part-Time **_About London Hospital Linen Services_** For more than 50 years, London Hospital Linen Service (LHLS) has been supporting the needs of hospitals, community healthcare clinics and long-term care facilities in Southwestern, Ontario. We’re committed to bringing dignity,...

  • Customer Service Associate

    6 days ago

    London, Canada Value Village Full time

    **Job Title: Customer Service Associate** **Who we are**: - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. _ **Summary & Positions**: At Savers / Value Village our Customer Service Associates create an awesome experience for our...

  • Customer Service Representative

    6 days ago

    London, Canada Service Ontario Full time

    We are a privately owned and operated Service Ontario office. **1 year contract** We are looking for a customer-oriented service representative in a busy office. This person will provide product/services to customers for Ontario Health Cards, Ontario Drivers Licenses, Ontario photo cards and vehicle registrations. Resolve any problems that our customers...

  • Consumables Associate – Customer Service

    2 weeks ago

    London, Canada Walmart Full time

    A leading retail company in London, Ontario is looking for a Consumables Associate to enhance customer service skills in a dynamic retail environment. Responsibilities include greeting customers, assisting with product promotions, resolving issues, and maintaining merchandise displays. Candidates must be at least 16 years old. The position offers a starting...

  • Lumber Yard Customer Service Associate

    2 weeks ago

    London, Canada Copp's Buildall Full time

    Family owned and operated through four generations, Copp’s Buildall has played a prominent role in the city of London’s building industry for almost 150 years. We have four locations within London and supply to both contractor and retail customers. We are currently seeking a **Part time** Customer Service Representative to provide support at our...

  • Associate Director

    7 days ago

    London, Canada Moody's Investors Service Full time

    At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world...

  • Associate Director

    7 days ago

    London, Canada Moody's Investors Service Full time

    At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world...

  • Lumber Yard Customer Service Associate

    6 days ago

    London, Canada Copp's Buildall Full time

    Family owned and operated through four generations, Copp’s Buildall has played a prominent role in the city of London’s building industry for over 145 years. We have four locations within London and supply to both contractor and retail customers. We are currently seeking a **full time** Customer Service Representative to provide support in our...

  • Part-Time Customer Service Associate

    1 week ago

    London, Ontario, Canada Damian Warner Fitness Centre Full time

    Damian Warner Fitness Centre is a gym and fitness centre with 2 locations on Wonderland Road, offering a pool, workout floor, group fitness classes, and more.We are hiring for a part time position with flexibility to work at both of our location at 755 Wonderland Road North and 3198 Wonderland Road SouthOur customer service associate position is based at the...

  • Customer Relations Associate

    13 hours ago

    London, Canada Quest Brands Full time

    **Customer Relations Associate** About Us: Quest Brands Inc. is a proud, family-owned Canadian company. We are a leading North American manufacturer of quality Construction & Safety, Home & Garden, and Winter Preparation products. We pride ourself on being an enjoyable, collaborative and dynamic workplace; one that is focused on encouraging enthusiasm and...