IT Operations

Company Description

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

**Job Description**:
As a member of the IT Infrastructure and Operations Team, the IT Network Administrator is responsible for managing, maintaining and monitoring Emco’s technology infrastructure networks. In addition, the IT Network Administrator will be responsible for upholding IT operations best practices. The IT Network Administrator will contribute to IT operations continual improvement efforts focused on maturing operational standards and best practices for Emco.

**Key Responsibilities**
- Work with Emco’s IT Systems, IT Security and IT Project Delivery teams to design and deploy company LANs, WANs, and wireless networks, including servers, routers, switches, UPSs, and other network hardware
- Enhance performance, scalability, reliability and resiliency of Emco IT infrastructure and services
- Provide ongoing reporting and recommendations to management related to availability, reliability, resiliency, performance and capacity of network services
- Support Emco’s cybersecurity stance by implementing, managing and maintaining appropriate technical controls
- Handle ticket escalations from Tier I and Tier II Service Desk Analysts
- Ensure network connectivity of all servers, workstations, Firewalls,VOIP equipment, and other network appliances
- Monitor connectivity of and troubleshoot related issues for on-premise datacentre servers,

including primary Core switches and backup servers
- Monitor connectivity of and troubleshoot related issues for Application platforms that exist off premises in Private / Public Cloud environments at the SaaS, IaaS and PaaS levels
- Provide network support in the migration of data operating platforms from physical hosts to virtual and remote hosting environments
- Complete root cause and problem analysis to find permanent and effective solutions, while recommending infrastructure improvement
- Perform research with vendors and external technical resources for analysis and resolution of complex technical problems
- Participate in IT change management and execute proposed changes

**Qualifications**:
**Education and Experience**
- Currently enrolled or fully completed Computer Science Degree/Diploma or related technical education focusing on one or more of the following:

- Networking involving multiple platforms, Cisco/Nortel/HP/Dell etc.
- Switching, Routing, WAN and Remote Access
- Minimum of three (3) years’ experience in an IT Network environment supporting hundreds of remote sites and thousands of end-users
- Certification in Cisco CCNA or related discipline
- ITIL service management certifications are an asset

**Technical**
- Implementing, monitoring, managing and troubleshooting networking equipment
- Implementing, managing and troubleshooting Windows desktops
- Strong understanding of IT Security and Network policies and procedures
- Intermediate knowledge of network infrastructure design
- Good understanding of Active Directory Services concepts in relation to network operations and access authentication is an asset
- Exposure to Business Continuity / Disaster Recovery best practices
- Strong knowledge in Active Directory, ADFS, ADCS, DC Promo, GPO, RDS, VDi
- Administration and troubleshooting of Azure, AWS and Office365 cloud services
- Experience in migrating on-premises systems to Azure and AWS cloud
- Strong knowledge of networking/distributed computing environment concepts
- Adept in DHCP, DNS, VLANs, VPNs, and other network fundamentals
- Direct experience with monitoring tools like MS Operations Manager, Nagios and Zabbix
- Ability to script common operational activities in PowerShell, Bash, Perl or Python

**Other Skills**
- Exceptional customer service orientation
- Sound verbal and written communication skills
- Excellent listening skills
- Buildin