Digital Marketing Account Manager

**Summary**:

- This role will be working out of our Ottawa, ON office with work from home flexibility._

**Here's what you'll do**:

- Create and maintain positive, long-term relationships with clients to build trust
- Manage daily accounts of all sizes by representing your team externally with clients
- Develop a comprehensive understanding of the clients' market position, their offerings, unique attributes, and the competitive environment
- Investigate and determine clients goals, wants and needs
- Plan, develop and implement a comprehensive digital strategy for clients
- Manage client input and feedback for all projects, providing direction and timelines
- Manage day-to-day client communication and ongoing relationships as it relates to current, new and upcoming projects
- Proactively and identify upsell opportunities as it pertains to digital marketing and/or creative
- Visit clients & attend industry events to capitalize on networking and relationship-building opportunities as necessary
- Recommend new projects to increase ROI
- Set up a list of KPIs to track for each client & analyze effectiveness
- Prepare and present reports on clients' progress and performance
- Keep abreast with new trends in digital technology & the industry
- Represent Virtual's core values of innovation, inclusion, service excellence, empowerment, respect, teamwork, generosity, fun and trust
- Exemplify our servant leadership philosophy every day by building trust, serving first, and acting as one team

**As our next Digital Marketing Account Manager, you will bring**:

- Bachelor's degree in marketing, communication, or a related field
- 5+ years of working experience as an Account Manager, Project Manager, or similar role
- Experience with digital marketing software (ex. SEO/SEM and CRM)
- Customer service experience
- Excellent knowledge of digital marketing best practices, tools, technology, and strategies
- Solid organizational and time management skills
- Ability to work independently and manage personal and team member time, keeping deliverables and deadlines top of mind
- Ability to thrive under pressure and work independently in a fast-paced environment both consistently and positively, as well as be a team player
- Great interpersonal and communication skills including with client leads of all levels from c-suite to entry-level
- Sense of ownership and pride in your performance and its impact on the company and and clients' success

**About Virtual Inc**:
Headquartered in Wakefield, MA with offices in Nashville, TN, Reston, VA, and Ottawa, ON, Virtual also brings together a remote workforce from all over North America. Founded in 1999, Virtual's innovative and inclusive culture is the driving force behind our success and continued growth.

Our Virtual Team is made up of passionate professionals who understand the needs of associations, standards organizations, consortia, startup advocacy groups, and professional societies. The expertise within the Virtual team enables our clients to achieve their goals and **make a mark on the world**. Virtual's global clients include organizations led by Google, Facebook, Microsoft and more. We also service organizations that are tackling some of the biggest challenges in the world today, from eating disorders, to space travel to noise pollution.

We are proud to be recognized in the Best Places to Work list, twice Living our values on a day-to-day basis is real. Not just a poster on the wall.
**Virtual's**
**core values include trust, respect, inclusion, innovation, service excellence, empowerment, teamwork, generosity, and fun.**

Virtual, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.