Coordinator, Ticket Operations

2 weeks ago

Ottawa, Canada Ottawa Sports & Entertainment Group Full time

**_ What you’ll do:_**
- Assist in the day-to-day operations of the TD Place Ticket Office:

- Build events and sell tickets for all events at TD Place
- Set up season manifests, events and ticket inventory within the ticketing systems.
- Coordinates the online ticket system: account manager, Archtics/HOST (TM1) payments, payment plans, e-ticket delivery and mobile ticketing.
- Work directly with internal departments for ticketing fulfillment.
- Responsible for data integrity as it relates to information being inputted into Ticketmaster;
- Manage internal communication channels to ensure information is being communicated in a timely and effective manner;
- Assist in Box Office cash reconciliation on a day-to-day basis.
- Oversee Ticketing and Client Support for the Ottawa 67’s and other Professional Sports Teams
- Builds and maintains sporting events in ticketing system from start to finish;
- Develop and maintain positive relationships with external sporting organizations by providing exceptional customer service;
- Provides exceptional client support and offers ticketing recommendations as needed.
- Event Management for TD Place on Event/Game Days:

- Responsible for managing game/event nights in the Box Office
- Ensure each Event/Game is balanced and money in ticketing system matches cash on hand and debit settlements;
- Assist in other events as needed on a rotational basis;
- Provide exceptional internal/external customer service to resolve issues;
- Generate Event Reports to Management and other key stakeholders.

**_ What’s needed:_**
- _ Post-Secondary degree preferred - strong preference for business/sport management focus;_
- _ 1-2 years of box office experience is preferred;_
- _ Excellent relationship building and people skills, with the ability to interact with internal and external clients at all levels within the organization;_
- _ Excellent communication skills with a friendly and professional telephone manner;_
- _ Highly organized with outstanding administrative and time management skills;_
- _ Ability to smile, have a positive mindset and jump in on a ‘one team one vision’ culture;_
- _ Self-starter with ability to manage multiple projects in a dynamic environment with shifting priorities;_
- _ Ability and willingness to work evenings, weekends, and holidays as required;_
- _ Experience using sports ticketing systems a plus (Ticketmaster (Host/Archtics));_
- _ Bilingualism in French and English is considered a strong asset._

**_ What’s in it for you:_**

Aside from the ability to make a meaningful and powerful impact on the entertainment industry in Ottawa, working at TD Place will provide you with a competitive health benefits plan, dynamic team environment and the ability to continuously learn and grow.

Located at Lansdowne Park, the Ottawa Sports and Entertainment Group (OSEG) is the largest sports and entertainment company in the Capital. We are home to the Ottawa REDBLACKS, Ottawa 67’s and live events at TD Place. OSEG and its related Foundation were founded on the vision of its partners - a vision to create year-round world-class guest experiences and give back to the Ottawa community.

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