Soho House Toronto

**Who We Are**

We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

**The vibe**

At Soho House culture is everything and we believe that our Houses are only as good as the people who work within them. Whether it's a private members' club, hotel, restaurant, spa or gym each of our sites has its own style and atmosphere. We aim to make sure that all our guests and members have a great time and we firmly believe it's our people who make that happen.

**The team**

At Soho House the floor team reports to the Food & Beverage Management team and the General Manager. The team is comprised of problem solvers who are approachable and passionate about providing rememberable experiences through food, drink and culture. They are adaptable, team players who thrive in fast paced environments and proactively take ownership of delivering results and humbly providing rememberable experiences.

**The role**

At Soho House a **Runner** is responsible for a range of tasks including preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and servers. A Runner also assists the servers in providing quality hand plated service to all guests who come to Soho House. As a Food Runner, your goal will be to provide our members and guests with outstanding customer service and actively help to improve their overall dining experience.

A successful Runner thrives in a fast-paced environment, can problem solve in high-pressure situations and remain calm, approachable and professional. This is a seasonal position.

**Main Duties**
- Responsible for following Steps of Service set by Soho House & Co that includes but is not limited to; Refill water glasses and coffee cups, clear finished dishes, crumb the table, replenish all table supplies, expedite food orders.
- Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide options.
- Thrive in high-volume and elevated service environment. Ensure the delivery of a seamless service by thinking quickly on your feed, managing / anticipating guest and member needs and ensure servers, Executive Chef and General Manager are supported.
- Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests.
- Adhere to health and safety policy (allergy procedures) is followed as well as all Company processes, procedures, and standards and local, state, and federal law as applicable.
- Work as one team with one goal; to serve members and guests their food and/or drink items in a timely manner and support the team by running items from expo and service bar that are outside of your section to
- Clean and stock server alley and expo area.
- Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests.
- Performs other duties as assigned by supervisor/manager.
- Follow the guidelines for Smart Serve Ontario
- Maintains the Health & Safety standards as per the Occupational Health & Safety Act (OHSA), Canada

**Required Skills/Qualifications**
- Minimum of 2+ years' experience in similar capacity
- Must be at least 18 years of age
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
- Must be able to demonstrate competency as outlined in the training schedule and Club School
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
- Ability to take direction, work in a team environment and autonomously
- Tips certified and POS knowledge

**Physical Requirements**
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to work on your feet for at least 8 hours.
- Fast paced movements are required to go from one part of the club to others.
- Must be able to move, pull, carry, or lift at least 40 pounds.
- Occasionally kneel, bend, crouch and climb as required.

**Why work with us...**

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- **Career Development**:Soho House can progress your career domestically or internationally as well as managerially or technically
- **Soho Impact**:Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainabi