Calgary Police Service

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As the Triage and Clinical Support Specialist, you will serve as a first point of contact for individuals seeking mental health support. This position plays a critical role in assessing urgency, identifying risk, and ensuring clients are connected to the most appropriate internal or external services in a timely, compassionate, and clinically sound manner. Specific responsibilities include:

- Conduct telephonic screening to assess the nature, severity, and urgency of mental health concerns presented by Calgary Police Service (CPS) employees and their family members.
- Match clients with appropriate internal psychologists, social workers, or external community providers based on presenting needs, clinical requirements, and service availability.
- Document triage and intake assessments clearly and accurately within the Jane App (Electronic Medical Record
- EMR).
- Coordinate referrals for psychotherapy, psychological assessments, psychiatric consultation, psychoeducational assessments, trauma informed complementary therapies, and other wellness supports.
- Troubleshoot scheduling challenges and testing requirements to ensure efficient, seamless processes.
- Provide guidance to employees and family members on available mental health and wellness options within CPS and the broader community.
- Maintain a strong working knowledge of CPS clinical pathways, confidentiality protocols, and relevant wellness resources.

**Qualifications**
- A Bachelor's degree in Psychology, Social Work, Nursing, or a related behavioural-health area and a minimum of 5 years experience in a clinical mental health environment that includes clinical triage, intake, or crisis-screening experience.
- Working knowledge of the Alberta Health Act is required.
- Experience with electronic medical record systems and familiarity with the Jane App would be an asset.
- Preference will be given to applicants with a professional registration through a provincial college or national association.
- Experience with administration of psychometrics will be considered an asset.
- Success in this position requires emotional intelligence; creating and sustaining safe, respectful and inclusive workplaces; promoting supportive, balanced and professional accountability; building and maintaining relationships; developing self and others; striving for results.

**Pre-employment Requirements**
- An enhanced security clearance will be conducted.
- Successful applicants must provide proof of qualifications. Education obtained from out of country must have or be able to obtain, an Education Credential Assessment (ECA) for confirmation of equivalent credentials.
- Union: CUPE Local 38
Business Unit: Calgary Police Service

Position Type: 1 Temporary (up to 12 months)
Location: 5111 47 Street N.E.

Compensation: Pay Grade 11 $46.21 - 61.78 per hour
Days of Work: This position works a 4-day
work week

Hours of work: Standard 35 hour work week

Audience: Internal/External

Job ID #: 313431