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Assistant Community Manager

2 weeks ago

Toronto, Canada FirstService Residential Full time

**Description**

Assistant Community Manager (Midtown)

FirstService Residential is owned by FirstService Corporation, a proudly Canadian company and one of Canada’s great business success stories.

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

Why choose Us

We offer a hybrid working environment with flexible hours and the option for a modified 4.5 day work week. We have a comprehensive benefits program inclusive of a Health Spending Account, Workperks, and more Most importantly, we are committed to empowering, developing and supporting all our associates.

The Assistant Community Manager provides support services to the Property Manager in the overall running of the site office and exceptional customer service to owners, residents, trades and other guests to the building.

Essential Duties & Responsibilities
- Prepare notices as needed
- Address resident inquiries with courtesy and professionalism
- Answer phone calls with courtesy, take messages or carry out functions if possible
- Communicate with tradesperson when requested by Property Manager, prepare call summary and include all details for Property Manager
- Obtain mail and distribute accordingly
- Obtain reports from Concierge Desk, highlight anything that requires the Property Manager’s attention
- Copy Agenda, Managers Report, building inspections and other documents as requested by Property Manager
- Prepare packages for Board Members
- Date stamp invoices and cheques when they are received
- Enter cheques in the income intake report
- Book party rooms and collect money as per policy
- Book elevators for deliveries and moves
- Answer owner’s inquiries and requests
- Provide Status Certificates Request forms to owners
- Updating Building Information Sheets as needed
- Respond to emergency situations in timely manner
- Other duties as assigned

Additional Duties & Responsibilities
- Practice and adhere to FirstService Residential Global Service Standards.
- Conduct business at all times with the highest standards of personal, professional and ethical conduct.
- Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
- May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
- Ensure all safety precautions are followed while performing the work.
- Follow all policies and Standard Operating Procedures as instructed by Management.
- Perform any range of special projects, tasks and other related duties as assigned.

Legislative Requirements

1. The Licensee shall not enter into, extend, renew or terminate a contract or other agreement on behalf of a client except with the prior approval of the supervising licensee.

2. The Licensee cannot make any expenditures of more than $500 of the client’s money, not including the reserve fund, except with the prior approval of the Supervising Licensee.

3. The Licensee shall not make expenditures out of, invest or otherwise make dispositions of a client’s reserve fund.

4. The Licensee shall not sign status certificates under the Condominium Act, 1998 on behalf of a client

5. The licensee shall not, on behalf of a client, give anything to an owner or mortgagee that the client is required to give to an owner or mortgagee under the Condominium Act, 1998

A Limited Licensee may perform an action in 1 or 2 above without the prior approval of a supervising licensee if it is necessary to ensure the immediate safety or security of persons using the property or to prevent imminent damage to the property or assets of the client.

Education & Experience

Ontario Secondary School Diploma (or equivalent)

Knowledge, Skills & Proficiencies
- Exceptional time management, organization skills and problem solving
- Excellent interpersonal, phone and Customer Service skills
- Ability to establish strong relationships with owners, vendors, coworkers etc.
- Proficient English speaking and writing skills
- Excellent computer skills
- Proactive problem and solutions recognition
- Excellent customer service skills
- Detailed oriented, organized and have s