Distribution Operations Manager

LANDR is a fast-growing audio company made up of left-brained creative technologists, right-brained music professionals and everyone in between. Together, we are revolutionizing the process for music makers to help them create, master, distribute and promote their music.

We love music. We love musicians. Our mission is to give music makers the freedom to create and be heard. We bring our love of music to the office every day and we are continuously innovating to create experiences that delight and engage our audience of over 6 million music creators. We love best practices but we aren’t afraid to break them.

If you have a talent for operations, team performance metrics and process optimization, enjoy the world of music and want to make a significant impact in a fast-growing SaaS company, this is the opportunity for you We are looking for a highly motivated Distribution Operations Manager to oversee our distribution team, ensuring smooth, efficient, and high-quality support for musicians distributing their music through LANDR. In this role, you will manage the team of support agents, optimize productivity and performance, and implement data-driven strategies to achieve company goals.

Reporting to the CFO, you will also be responsible for tracking and analyzing key performance indicators, refining workflows, and maintaining high support standards, helping LANDR reach new heights in digital music distribution.

Your core responsibilities

**Team leadership**
- Lead and mentor a team of customer relationships, licensing and support agents, setting performance goals and ensuring productivity aligns with LANDR’s mission.
- Provide guidance to enhance the team’s skills and keep them updated on industry best practices.

**Process optimization**
- Develop, implement, and optimize workflows to drive efficiency, reduce manual processes, and increase scalability in music distribution activities.
- Use automation and technology to streamline distribution processes, maintaining a best-in-class standard of service for artists.

**Performance monitoring**
- Monitor key performance indicators (KPIs) to measure team performance and customer satisfaction, and identify areas for improvement.
- Analyze data to spot trends, bottlenecks, and opportunities, ensuring timely resolution of issues.

**Stakeholder communication**
- Act as a liaison with internal teams such as Product, Engineering and Finance to ensure alignment and resolve issues effectively.
- Maintain proactive communication with all stakeholders, including the CEO, by providing updates on distribution operations and key performance insights

**Vendor and partner management**
- Participate along with the Product team in the relationships with third-party vendors, ensuring they meet LANDR’s performance standards.
- Participate in the onboarding process for new Digital Service Providers (DSPs) and assist in troubleshooting issues to ensure consistent and efficient service delivery.

Who you are
- Proven experience leading teams in digital operations, preferably within the music or digital content distribution space.
- A skilled team manager who can drive high-performance productivity levels while fostering a positive, collaborative team culture.
- Results-oriented, with a commitment to operational excellence and continuous improvement.
- An effective communicator with a talent for conveying information clearly, ensuring stakeholders can collaborate seamlessly and make informed decisions.
- A proactive problem solver who can prioritize effectively and stay organized in a fast-paced environment.
- Knowledgeable in digital distribution, with an understanding of the unique challenges of music distribution processes.

**Qualifications**:

- Proficiency in tools like Google Suite and Zendesk.
- Familiarity with digital content management systems (CMS) and related distribution platforms.
- Strong data analysis skills, strong understanding of digital music distribution, with knowledge of audio formats, copyrights and industry standards.
- Prior experience in music distribution, digital rights management or content operations is an asset

Here are a few perks that we enjoy at LANDR:

- Competitive compensation, based on your role, experience and expertise
- Health insurance coverage, with access to a doctor via Maple and to an Employee Assistance Program (via Homewood)
- Your birthday is a free day
- Annual public transit (Montreal employees) & sport activity allowance
- Free access to the LANDR products
- Open office space in Downtown close to Square-Victoria Metro Station
- LANDR Band
- Partnerships with local music events & festivals (MUTEK, Pop Montreal, Igloofest )

We work hard to create the best experience for our employees and we’d love for you to be a part of itLANDR est une société audio à croissance rapide composée de créatif.ve.s, de technologues, de professionnel.le.s de la musique ainsi que de toutes les combinaisons possibles de ces domaines.