Commercial Service Lead Technician

We have an immediate opening for a **Commercial Lead Garage Door Technician**in our **Vancouver**Branch. Reporting to the Field Operations Manager, the Lead Technician will service and install overhead doors. This role is a permanent, full-time position. There is the possibility of on call and overtime.

**Responsibilities**:

- Installing Sectional (includes FinDoor), Rolling steel, Fire Doors, High Speed Doors, Security Grilles, Roll Shutters, Bifold
- D&A Testing for site access or post incident
- Championing safety standards with a strong safety mindset
- Working with hand tools, electric tools, lifts, and ladders
- Maintain a professional manner during regular interaction with warehouse staff, construction Project Managers, customers, other trades, and safety personnel
- Focus on quality workmanship
- Wearing a hard hat and other PPE as required is mandatory for this safety sensitive role.
- Provide guidance to helpers in learning the skill
- Providing Service, and diagnose problems, provide solutions, and carry out required work on overhead doors
- Regularly communicate and coordinate with the scheduler on problem solving, provide solutions and required parts if needed.
- Welding for installation or repair if required
- Effectively assess job scope at the beginning of each job and note any discrepancies to your scheduler immediately
- ie: product warranty, site conditions, and safety
- Out of town travel for installation and service work, not limited to weekdays
- without notice
- Provide estimates for how many person-hours are required for a service call, and the cost to fix versus replace doors
- The ability to transport product on trailers and manlifts (on trailers) to and from sites safely
- Complete all required paperwork daily and submitted on time at the end of each work day
- ie: timesheets, FHLA’s, job workorder with clear notes and part #’s
- If needed, on the on-call rotation for Service
- Accountable to making sure safety training and tickets are up to date and valid
- clearly communicate to scheduler on required renewals
- such as Fall Protection, OSSA Elevated Work Platform, Standard First Aid, CSTS, etc)
- Daily attendance and punctuality
- Other duties as assigned

**Qualifications**:

- Experience in a Service/Installation Industry
- Experience in related trades (i.e. construction, welding, millwright etc.)
- CDI Certification is an asset but not a requirement
- Relevant safety training and tickets are an asset (such as OSSA Fall Protection, OSSA Elevated Work Platform, Standard First Aid, CSTS, BSO)
- Experience servicing/installing overhead doors is strongly preferred
- Must be able to lift up to 75 pounds
- Must be able to work outside in all different weather conditions, including cold and extreme heat. Lifting, pulling, climbing, standing, sitting, lying down, squatting and kneeling and managing equipment and tools required
- Must be able to successfully pass pre-employment screening requirements including background check, drug, alcohol and health assessment
- Possess a valid driver’s license and clean drivers abstract
- Possessing resourcefulness, integrity, strong work ethic, and ability to work in a team environment
- Above average mechanical aptitude

**We offer**:

- A positive work environment with competitive pay and an excellent benefit plan
- Encouragement and support for our Technicians and Installers in obtaining CDI Certification
- Comprehensive technical, safety and product training provided
- Opportunity to build a long-term career with upward mobility
- Excellent Health and Dental benefits offered for full time employees
- COR Certified workplace
- Equal opportunity employer

**To Apply**:
Applications will be accepted until the position has been filled.