Lead, Information System and Knowledge Management

Why Fraser Health?:
Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.

Our team of nearly 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more.

**Come work with us**

Fraser Health is proudly recognized as a BC Top Employer. Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

Effective October 26, 2021 all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and there are no exceptions.

Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

**Connect with us**

Connect with us on our Careers social channels where you’ll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members You can also visit us on Indeed and Glassdoor.

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Detailed Overview:
**Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families**:
The Lead supports the initiatives of Fraser Health's knowledge management strategy within Employee Experience. Providing consulting and technical services, the Lead supports the conscious strategy of getting the right knowledge to the right people at the right time and helping people share and put information into action in ways that will improve organizational performance. The Lead works within Employee Experience and its customer base to identify the use of technology and systems, assess processes and user needs, develops systems and reports that pulls integrated information from a variety of sources. Works to ensure the smooth integration of information between payroll, benefits, finance and human resources. Reviews management plans, identifies sources of information and compiles reports with cost impact assessments. Identifies training needs within Human Resources and provides training to staff to develop in-house expertise. Supervises and provides leadership to assigned staff.

**Responsibilities**:

- Provides consulting and technical resources to Employee Experience portfolio by assessing, developing, obtaining and/or compiling information and/or processes that support a strategy of knowledge management - getting the right knowledge to the right people at the right time and helping people share and put information into action to support organizational performance.
- Works within Employee Experience portfolio to assess information needs, project objectives and a range of avenues to support the exchange and access to information.
- Establishes service contracts with outside programming resources, reviews and sets time frames, work frames and costs of external consulting/programming projects. Monitors and reviews processes. Reviews and assesses programming and systems delivered by external vendors. Accepts or returns for further work and approves final products and invoices for payment.
- Assess internal and external Employee Experience customer information and service needs; works within the strategic goals to develop and recommend service and information/knowledge delivery processes and systems; assesses HR practices and makes recommendations on changes to better align with an effective distribution of knowledge.
- Develops systems and reports to compile information from a variety of sources that would include Meditech payroll and finance systems, Access Databases, Human Resource Information Databases, Ministry of Health (HSICS) and other sources.
- Works with Employee Experience portfolios to assist in the exchange of information between Fraser Health and outside sources.
- Reviews organization structure proposals, compiles reports from Meditech and/or Human Resource Information databases, prepares cost impact assessment and reports.
- Prepares start-to-finish spectrum of assistance in the roll-out of processes and systems (technical docu