Supervisor Group Customer Service

2 weeks ago

Kingston, Canada THE EMPIRE LIFE INS. CO Full time

**Supervisor, Group Customer Service**

**Why you’ll love this role**:
The Supervisor oversees the daily operations of the business unit including the supervision of assigned teams and daily activities. The incumbent is guided by defined procedural constraints and works under the general supervision of the Manager.

**What you’ll be working on**:

- Supervise the day-to-day operation of the business unit- Demonstrate leadership by planning, organizing, leading and monitoring operations and performance so that established service and quality targets are met and exceeded- Develop and maintain an understanding of the business, including distribution channels, general business lines, and associated impacts and priorities- Operate as key contact for the business unit, provide technical expertise to employees and customers regarding processes- Develop and maintain standard operating procedures and establish service standards; review procedures for improvements and efficiencies- Act as the second level for problem escalation; provide operational and functional guidance and recommend solutions or corrective measures to be taken- Develop and demonstrate positive communications with other departments and customers- Prepare reports for management- Act as project lead as required- Assists in the preparation of the unit budget and manages expenses within budgetary parameters -
- Coach team members; identify employee training and development needs; participate in the hiring and employment processes for team members; set employee goals and objectives and manage employee performance

**What you’ll need to have**:

- Completion of a community college diploma in a related discipline Pay- 5+ years work experience- Working towards business related designation(s)- Supervisory experience- Well-developed team building, coaching and/or mentoring skills- Well-developed conflict resolution skills- Ability to think logically, analyze and/or solve problems- Ability to organize/schedule both people and information- Ability to develop and maintain effective working relationships- Tact, diplomacy and the ability to handle confidential information

**It would be nice for you to have**:
- Bilingualism (English/French) is an asset

**Beyond the salary**:
For regular full-time positions, Empire Life offers a competitive salary and comprehensive benefits package including:
- Benefits plan- Pension plan- Social club- Learning & development- Current career opportunities- Career choices

**Get to know us**:
We’re one of the top 10 life insurance companies in Canada and offer an environment that encourages the pursuit of personal and professional success. At the heart of that success is our focus on customers; we provide protection and financial security for Canadians—with a personal touch.

We acknowledge and reward talent, and support our employees in achieving and exceeding individual and organizational goals. Our goal is to make Empire Life a great place to work, learn and grow, where people can be their true selves, feel they belong and have equal opportunity for growth in their careers. We’re also committed to supporting an inclusive workplace that values diversity.

If you’re looking for an exciting opportunity and the chance to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply.

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