Manager of Community Clinical Services

Are you passionate about making a real difference in the lives of individuals living with Alzheimer’s disease and other dementias and their care partners? Do you thrive in a dynamic, fast-paced environment where your leadership and clinical expertise can truly impact a community? Join us in this rewarding 12-month contract position as Manager of Community Clinical Services and lead a dedicated team that’s committed to supporting those affected by dementia while building strong community partnerships. If you are ready to be part of an organization that values collaboration, innovation, and compassion, we want to hear from you

**What We Offer**:

- Paid sick time
- Birthday off paid
- Generous vacation time
- Flexible work models
- Paid personal days
- Positive workplace culture

**About This Position**:
**Immediate Supervisor**: Director of Programs and Services

**Direct Reports**:

- Dementia Resource Consultants
- First Link Care Navigation
- Intake Coordinators

**Job Status**: Full-time, 12-month Contract (possibility to extend), 35 hours per week, occasional evening and weekend work required.

**Location**:
Within the region of Elgin, Middlesex and Oxford counties and remote from home. Travel throughout the region will be required.

Presence at the Emergency Departments (ED) of London Health Sciences Centre - University Hospital (LHSC UH), St. Thomas Elgin General Hospital (STEGH), Tillsonburg District Memorial Hospital, Alexandra Hospital Ingersoll and Woodstock Hospital

Leads the Dementia Resource Consultant, First Link Care Navigation and Intake teams. Works in collaboration with hospital Emergency Departments, Home and Community Care Support services staff and Centralized Intake.

Manager Responsibilities

**Strategic Leadership and Planning**
- Act as a member of leadership team, contributing to strategic and operational planning.
- Drives the activities related to annual plans, budgets, and quality improvement initiatives to support organizational goals.
- Foster growth, stability, and adaptability within the organization.

**Team Development**
- Lead, mentor, and support direct reports, ensuring effective recruitment, onboarding, performance management, and professional development.
- Promote a culture of communication, collaboration, and efficiency across departments.
- As a manager of the Society, is expected to participate in organization activities and events such as: annual general meeting, fund development, appreciation, social, and other events as required.
- Foster a positive organizational culture that reflects the organization’s values.
- Actively participate in organizational committees such as Culture and Equity, Diversity, and Inclusion (EDI).

**Operational Oversight and Compliance**
- Ensure compliance with organizational policies, health and safety regulations, and relevant legislative requirements.
- Process time-off requests in a timely manner and ensure there is adequate coverage.
- Support the fund development mission by participating in and promoting organizational fundraising goals.
- Prepare and deliver reports as requested.
- Contribute to enterprise-wide processes, including risk management, performance evaluation and employee performance management.

**Community and External Engagement**
- Represents the Society professionally with all clients, volunteers, donors, staff, and partners, fostering strong relationships.
- Develop and maintain external partnerships / relationships to foster collaboration and build community engagement and support.
- Supports advocacy for our clients and our cause.

**Role-Specific Responsibilities**

**Clinical Support**:

- Provides leadership to the Dementia Resource Consultant, FLCN and Intake teams.
- Guides development and/ or enhancement and sustainability of clinical practice standards.
- Participate in the development, implementation and review of policies and procedures.
- Assists in overseeing client database and training for direct staff.
- Maintains awareness of new and innovative clinical approaches and programs that may fit with AlzSWP mission, vision, values, and services.

**Programs, Projects and Reporting**:

- Monitors on going metrics and takes action where metrics fall outside agreed to baselines.
- Evaluates opportunities to establish new programs, expand existing programs, and improve existing programs where need and gaps have been identified.
- Works with the Manager of Fund Development on active and incoming grants related to the Community Clinical Services Department.

**Skills**:

- Excellent planning and organizational abilities.
- Superior time management skills and the ability to meet deadlines.
- Creative problem solving.
- Results orientated and focused.
- Highly analytical and detail oriented.
- Excellent interpersonal and communication skills (verbal, written, presentations).
- Computer literacy, proficiency in Microsoft 365 suite, databases specific to portfolio.
- Comfortable conducting and participatin