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Systems Administrator
2 weeks ago
At Rockstar Games, we create world-class entertainment experiences.
A career at Rockstar Games is about being part of a team working on some of the most creatively rewarding and ambitious projects to be found in any entertainment medium. You would be welcomed to a dedicated and inclusive environment where you can learn, and collaborate with some of the most talented people in the industry.
Rockstar Toronto is on the lookout for a talented Systems Administrator who possesses a passion for IT and providing first line support within a busy technology driven company. This is a full-time permanent position based out of Rockstar's unique game development studio in Oakville.
**WHAT WE DO**:
- We are a friendly, close-knit team who are part of the larger global Rockstar IT family.
- We provide desktop hardware and software support to the studio, including installation, maintenance and purchasing.
- Our main goal is to give the highest level of service to ensure mínimal downtime for the end user.
- We are process and procedure driven with an emphasis on accurate documentation.
- We work in a very fast paced environment with new challenges around every corner.
- We are always very security oriented with a drive for protecting company IP.
**RESPONSIBILITIES**:
- Provide first and second-line technical support to a large game development team.
- Act as a key point of contact for technical knowledge and expertise.
- Manage competing priorities effectively ensuring that all relevant parties are informed of project status/changes.
- Help mentor, train, and develop more junior members of the team.
- Demonstrate professionalism and support the company's goals and values.
- Follow and adhere to processes and procedures whilst checking and advising on areas of improvement.
- Communicate effectively with IT management and provide regular updates.
- Provide out of hours support when the need arises.
- Build, deploy, and configure PC's and development consoles for new/existing employees.
- Install and upgrade software using Microsoft SCCM.
- Upgrade hardware and peripherals as required by the development teams.
- Active Directory - Managing Users, Computers, Groups and OU structures.
- Maintain asset inventory, including regular physical stock checks.
- Document and maintain accurate installation and procedure guides.
- Moving IT equipment to help with studio and team re-organisation.
- Procurement of all hardware, software, peripherals, etc.
- IT storeroom housekeeping, hardware recycling and maintain secure disposal processes.
**QUALIFICATIONS**
- 4+ years of professional System Administrator or equivalent experience.
**SKILLS**:
- Expertise of Microsoft 10 and O365.
- Thorough understanding of Active Directory.
- Strong knowledge of SCCM.
- PowerShell scripting experience.
- Knowledge of Linux Ubuntu and Apple OSX.
- Familiarity of Monday or another industry standard management tool.
- Project management experience.
- High-level problem-solving skills.
- Experience with ServiceNow or some other ticketing system.
- Good understanding of gaming hardware.
- Ability to install, upgrade and maintain PC workstation hardware.
- Ability to work well within a team and use own initiative.
- Ability to learn quickly and demonstrate excellent problem-solving skills.
- Ability to follow instruction and processes.
- Self-motivated and organized.
- Customer service focus.
- Willing to work additional hours to meet the demands of the role.
- Willing to be flexible with regards to shift patterns.
- On call to cover out of hours support for the studio at busy periods.
**PLUSES**:
- An understanding of Group policy and basic troubleshooting experience.
- Knowledge of networking and cyber security.
**HOW TO APPLY**:
Rockstar is proud to be an equal opportunity employer, and we are committed to hiring, promoting, and compensating employees based on their qualifications and demonstrated ability to perform job responsibilities.
