Appliance Delivery Assistant-bilingual-montreal

**JOB PROFILE**

**Title**:Appliance Delivery Assistant

**Location**: Montreal, Quebec
**Reporting** to: Sr. Manager, Appliance Delivery Operation

**About Gofor Delivers Inc.**

Gofor Delivers Inc. is a leading last-mile logistics provider, delivering exceptional appliance and non-appliance services with a focus on care, sustainability, and community impact. With a commitment to innovation and service excellence, we’re rethinking the last mile to better serve both customers and the environment. Learn more at

**General Summary**:
The Appliance Delivery Assistant plays a key role in delivering a seamless customer experience. Working in a two-person team, this role supports the safe delivery, placement, and basic installation of appliances and large-format items in homes and businesses across Montreal. The Assistant helps prepare for each delivery, assists with in-home setup, and ensures care is taken to protect both the product and the customer’s property.

The position is customer-facing and requires professionalism, physical capability, and attention to detail. Using handheld devices to track progress and document each stop, the Assistant helps ensure all service KPIs are met. Delivery issues must be escalated promptly to support the timely and customer-focused resolution.

**Primary Duties and Responsibilities**:
**Delivery Support & Installation Assistance**
- Assist in securely loading and unloading the truck at the warehouse, ensuring proper load sequencing (last delivery loaded first).
- Support white glove deliveries by helping transport appliances (e.g., refrigerators, washers, dryers) to the customer’s room of choice.
- Assist with unpacking appliances, placing them, and removing debris according to company and regulatory standards.
- Support basic installation tasks, including levelling and connecting freestanding electric appliances to existing power/water sources.
- Assist with value-added services such as haul-away of old appliances, stacking washers/dryers, reversing doors, and door removal when required.
- Help remove and reinstall appliances or entryway doors to facilitate access when necessary.

**Technology Use & Documentation**
- Use Android smartphones and company-approved apps for Delivery Management System (DMS) updates, photo capture, and Proof of Delivery (POD) submissions.
- Promptly report any device or connectivity issues to your supervisor.
- Help gather documentation (e.g., BOL, POD) to support freight claims and exception reporting.

**Safety & Property Protection**
- Assist with pre-trip vehicle checks and help maintain truck cleanliness.
- Use straps, blankets, dollies, and appliance wraps to secure products and prevent in-transit damage.
- Wear protective footwear covers (booties) and placemats to safeguard customer homes.
- Re-walk the delivery path post-installation and promptly report any incidents or property damage.
- Follow Canadian hazardous materials handling and disposal guidelines, including recycling haul-away appliances.

**Issue Escalation & Claims**
- Report any lost, stolen, or damaged items with photo documentation and BOL references.
- Immediately notify supervisors of any major property issues (e.g., water damage, injury, fire) and assist in claim resolution within 30 days.

**Team Collaboration & Professionalism**
- Collaborate with the driver and supervisor to complete 18-20 deliveries per truck per day, with added support during peak periods.
- Adhere to dress code and company facility policies; maintain a professional appearance and customer-focused attitude.
- Strive to meet assigned performance goals, including on-time delivery, completion rate, and Quality of Service (QOS) targets.
- Perform other duties and special projects as assigned.

**Qualifications & Skills**:

- Minimum 1 year of experience in high-volume appliance or furniture delivery, including basic installation.
- Familiarity with white glove service, including connecting and levelling washers, dryers, and other large appliances.
- Comfortable lifting and maneuvering heavy appliances with a co-worker using appropriate equipment (e.g., dollies, hand-trucks, straps).
- Knowledge of safe handling procedures for large-format items and hazardous materials
- Ability to follow all safety protocols and standard operating procedures (SOPs).
- Physically capable of working in various weather conditions and environments (e.g., stairs, tight spaces).
- Willingness to wear required PPE and use tools such as booties, ratchet straps, and floor runners
- Ability to learn and use handheld delivery tracking devices and mobile apps.
- Strong teamwork and collaboration skills; able to follow instructions and support the driver throughout the delivery process.
- Effective communication and active listening skills.
- Excellent customer service skills and a professional, respectful demeanour.
- Fluent in English and French (written and spoken).
- High school diploma required.
- Able to take feedback and adju