Assistant Service Manager

7 days ago


Ottawa, Canada Campbell Ford Full time

Overview:
We are seeking a highly motivated and experienced Assistant Service Manager to join our team. As the Assistant Service Manager, you will be responsible for helping the Service Manager oversee the daily operations of our automotive service department. This is a key leadership role that requires strong organizational skills, excellent customer service abilities, and a deep understanding of automotive repair and maintenance.

**Duties**:

- Manage and supervise the service department staff, including mechanics and technicians
- Ensure efficient workflow and timely completion of service jobs
- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
- Upsell additional services and products to customers based on their vehicle's needs
- Schedule appointments and allocate resources effectively to maximize productivity
- Maintain accurate records of service orders, invoices, and customer information
- Collaborate with other departments to ensure seamless operations and customer satisfaction

**Skills**:

- Strong mechanical knowledge and understanding of automotive repair processes
- Proven experience in a managerial or supervisory role within an automotive dealership or service center
- Excellent communication and interpersonal skills to effectively interact with customers, staff, and vendors
- Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment
- Detail-oriented with strong organizational skills to maintain accurate records
- Ability to lead a team, provide guidance, and resolve conflicts

**Salary**: $60,000.00-$80,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

Work Location: In person



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