Guest Service Agent

The **Radisson Blu Toronto Downtown Hotel** is currently recruiting for **Guest Services Agent **The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as providing them with exceptional service. Key responsibilities include assisting guests through the arrival and departure experience, acting as a concierge by providing recommendations and catering own style to best serve/engage the guest in their experience. Above all, the Guest Service Agent service is friendly, genuine and thoughtful, with a focus on creating an exceptional experience that fosters loyalty

**Duties and Responsibilities**

**_Reporting to the Rooms Division Manager and/or Supervisor, the Guest Service Agent will: _**
- Maintain a warm and friendly demeanor at all times with guests and team members;
- Comply with all company standards and brand standards, if applicable;
- Interact with all guests during check-in and check-out procedure;
- Create and cancel reservations as required, handle check in and check outs;
- Greet all incoming and outgoing calls in a professional and timely manner;
- Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
- Balance and prepare individual paperwork for closing of shift with hotel standards;
- Work closely and maintain proper communication with all hotel departments;
- Handle guest registration and room assignments, accommodating special requests whenever possible;
- Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
- Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;
- Perform other duties assigned by supervisor or department manager.
- Live the corporate culture, personifying it in daily interactions with both guests and team members;
- Be an engaging team member who is highly inclusive, inspiring and able to relate to all levels;
- Participate in a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute.

**Job Requirements**
- 1-2 years Customer Service experience, preferably in a Hotel Front Desk position.
- Excellent written and verbal communication skills are essential.
- Computer literate in Word and Excel. Maestro experience is an asset.
- Results oriented with the ability to be flexible and work well in a busy and demanding environment.
- A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with mínimal supervision.
- Must be friendly, energetic, enthusiastic and self-motivated, with a professional appearance.
- Available to work days, evening, weekends and/or holidays as required, including occasional Manager-On-Duty shifts.
- The company has implemented a COVID-19 Vaccine Policy which states that successful applicants are required to provide proof of full vaccination or proof of a documented exemption as part of the hiring process. Details of the policy will be discussed as part of the hiring process._

**About Radisson Blu Toronto Downtown**

At the Radisson Blu Toronto Downtown, you’re as close as you can get to the hottest spots in Canada’s largest city. Walk to Toronto Harbour. Stretch out on a pool chaise with the CN Tower for a backdrop. Shop at boutiques in the Distillery District. Toronto is full of energy with neon-bright street art, ethnic eats from Peru to Pakistan and the country’s best nightlife. Our hotel puts you within steps of the Entertainment District and attractions like Rogers Centre, St. Lawrence Market, and the Metro Toronto Convention Centre.

At the Radisson Blu, we’re obsessed with the small details that leave a lasting impression. Whether you need tickets to the Art Gallery of Ontario or you want to know an awesome spot for Chinatown dumplings, we’re here to help you discover the best that downtown Toronto has to offer.

**About Us**

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S., and ranges from internationally branded full and select service hotels to independent and boutique hotels.

At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, Recognition.

As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention.

Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contrib