Manager, Client Programs

Client & Family-Centered Care Is at The Heart of Everything We Do at Lumacare Lumacare believes Client and Family-Centered Care is based on a philosophy of care, treatment and support that empowers Clients to be active and knowledgeable partners in their health care. Whether you join Lumacare in a client facing role, in a leadership capacity, or in a support position, it is essential that every member of our team is passionate about promoting and protecting Client and Family-Centered Care.

At Lumacare, we rely on bold and inspired employees who share our commitment to enhance, engage, and empower the members of our diverse community by providing equitable, accessible and high quality services. We value quality, dignity, compassion, inclusion, partnerships, innovation, and leadership, and we are searching for a Manager, experienced in Community Services and program implementation, who embodies these values.

**Your **role would involve**:

- Oversee the day-to-day operations of all Adult Day Programs and Healthier Living Centre programs offered at Lumacare.
- Lead, manage, and monitor the contributions and effectiveness of a team of Program Supervisors.
- Strategize, develop and implement approved, program initiatives and processes in alignment with the agency’s strategic direction to advance quality, best practices and innovation.
- Ensure program targets and funder obligations are achieved, making critical decisions and adjustments as necessary throughout the year to accomplish annual targets.
- Maintain statistical data, monitors program activity levels, efficiency, budget, trending, and impacts.
- Support best practices as well as the delivery of safe, effective, efficient and quality client care services.
- Represent the agency at external/internal committees, planning tables, and at various networking initiatives.
- Provide after hours on-call support as required.
- Post-Secondary Degree in a Healthcare related field such as Recreation, Social Work, Health Sciences, Gerontology, Occupational Therapy etc.
- Have a minimum of 3-5 years of experience within the community sector or health care environment managing complex programs preferred.
- Have a minimum of 3 years supervisory/leadership experience in the community sector strongly preferred. Must possess strong leadership, motivation, delegation, coaching/mentoring and empowerment skills.
- Have experience working with the frail and elderly population and knowledge of community resources including various funding sources.
- Strong project management with experience in process improvements.
- Effective problem solving skills, ability to deal effectively with complex and ambiguous situations.
- Have proven ability to establish and maintain productive working relationships internally and externally with a wide range of stakeholders and partnering organizations.
- Have excellent communication (written and oral), team building, organizational, conceptual and interpersonal skills.
- Possess critical thinking skills, sound decision making and a collaborative approach.
- Have excellent computer skills with proficiency in MS Word, Excel, Outlook and Power Point.
- Have knowledge of CIMS and the RAI-CHA is an asset.
- Valid Ontario Driver’s License and access to a vehicle is required.
- Current Vulnerable Sector Police check (completed within last 12 months) and a current First Aid / CPR Certificate is required.

**This position requires you to be fully vaccinated against COVID-19 and you must provide Lumacare with proof of vaccination prior to employment.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Do you have a Post-Secondary Degree in a Healthcare related field such as Recreation, Social Work, Health Sciences, Gerontology, Occupational Therapy?

**Experience**:

- community sector or health care environment: 3 years (preferred)
- supervisory/leadership: 3 years (preferred)
- frail and elderly population: 3 years (preferred)

Work Location: One location