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Branch Manager, Transcanada Branch

3 weeks ago

Calgary, Canada Connect First Credit Union Full time

**About connectFirst Credit Union**

**As a credit union, we're different than a bank - and we like it that way.**

At connectFirst, we spend our days helping our members achieve their financial aspirations through a community-focused approach to banking that’s true to our co-operative principles. You’re our member, not a number. We’re your neighbours and your partner. Over 80 years ago we started from humble beginnings. Through the years, we’ve grown to become one of Alberta’s leading financial institutions through a desire to connect the dots between your dreams, your goals, your community, and your financial wellness and we echo these desires through our new, consolidated connectFirst brand.

We believe that banking is about more than money - it’s a cornerstone of every vibrant community and that our members should expect us to positively impact the financial success and viability of the communities that we call home. We invest meaningfully in the potential and well-being of our employees, and what matters most to our members. We have honest conversations about real things, as real people. Our members are owners, they have a say in how we operate, they earn dividends on common shares and investment shares, and they have access to an extensive array of financial products and services.
- **Our mission**: Make money make a difference.
- **Our vision**: Do what's right for every member.
- **Our values**: Think big, act local, take charge, and make it easy.

**We’re committed to providing remarkable experiences to our members, our communities, and our employees, and we’re proud to be regarded as one of the best**:

- Named among Canada’s Most Admired Corporate Cultures by Waterstone Human Capital
- Recipient of Canada’s Best Managed Companies award for 21 consecutive years
- $12.3 billion book of business (Deposits=45%, Loans=43%, Wealth Management=10%, Syndicated Loans=2%)
- 750 employees

**Key Accountabilities**:

- Manages the branch sales, service, and operations by setting and achieving organizational objectives, and adhering to all risk management and legislative standards for the quality of the branch’s portfolio.
- Leads in the development of branch targets (i.e. deposit and credit sales and growth targets) and marketing plans.
- Develops and executes short term tactics/plans to drive specific behaviours and activities that maximize business growth, wallet share, member retention and acquisition objectives, and other financial results.
- Assesses and adapts existing plans; develops new capabilities and addresses any issues or gaps to ensure ongoing branch success.
- Enhances the Credit Union’s visibility within the local community and builds a strong referral source for new potential business/ for business development to then manage and maintain.
- Ensures a high level of employee capability and engagement by setting individual goals and objectives, developing and coaching direct reports, continually assessing and improving levels of performance, supporting ongoing employee development and career planning, providing frequent feedback and guidance, and taking action to close any identified gaps.
- Leads change within the branch by encouraging and influencing staff to embrace new processes, technology, and business systems.
- Identifies emerging issues and trends to inform decision-making and integrates into member conversations where required.
- Provides technical direction to the branch and resolves complex problems and member complaints referred by staff; escalates to area manager when applicable.
- Manages and communicates issues; initiates follow-up with other branches, departments, and management as required.
- Sharing common goals, purpose, vision, and values with other CFCU branches and departments, builds relationships and encourages effective collaboration across all roles.
- Stewards digital enablement and multichannel usage.

**Experience and/or Educational Requirements**:

- Minimum 5 years experience in retail banking, consumer lending/credit, or investments.
- Minimum 1 - 2 years demonstrated experience in a management role **OR** minimum 4-6 years of relevant experience.
- Experience in coaching to sales and referral target achievement.
- Proven ability to achieve (team) sales goals and recognize new sales opportunities/ business development.
- Proven success in business growth, as well as establishing member and community relationships.
- Completed a relevant certificate, diploma, degree or designation program.
- Working knowledge of industry trends and offerings.

**Skills and Competencies**:

- Strong computer skills; able to pick up new and existing programs related to the job quickly.
- Excellent communication skills; both written and verbal.
- Excellent critical thinking, problem solving, analytical, organizational and multi-tasking skills.
- Excellent customer service orientation.
- Excellent attention to detail.
- Owns the success and results of the overa