Technician, Help Desk

2 weeks ago

Caledon, Canada The Town of Caledon Full time

**Description**:
**The Opportunity**

Reporting directly to the Supervisor, IT Operations and as a member of the Help Desk team, this role is responsible for providing direct client support by identifying, analyzing, resolving and documenting computer related support issues and requests for assistance, with the overall objective of providing an exceptional customer service experience to our clients and promoting overall client self-reliance.As a Technician, Help Desk, you will perform the following duties, including but not limited to:

- Provide professional customer service to internal IT clients by way of responding to and prioritizing requests for computer-related support assistance
- Provide client support services including installation, updates, training and assistance for IT equipment (PCs, mobile phones, printers, AV, telecommunications and other related devices)
- Troubleshoot end-user technology problems and provide instruction and support to end users via remote control software
- Install, maintain and upgrade computer software and drivers
- Liaise with appropriate outside organizations regarding hardware and software issues

***

This position offers a salary range of $68,350.55 - $82,513.23 plus a competitive benefit package.

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