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Customer Service Manager
3 weeks ago
**Position Purpose**: Assists the District Manager in directing activities of the Regional Customer Center (RCC) territory. By direction, assists the locations within the RCC in soliciting and servicing new and existing customer base. Ensures high standards in housekeeping, merchandise presentation, training programs and customer service. **Position Summary**: Assist the locations of the RCC in achieving sales and other financial targets, and company operations at an individual location(s). May be Responsible for the oversight of safety audits, employee safety training, compliance with State and Federal OSHA, D.O.T. regulations, drug and alcohol testing and the safe maintenance of program equipment within the RCC territory. Demonstrates orientation toward excellent customer service by conducting daily activities, communications and interactions in a cooperative, positive and professional manner. Drives, implements, sustains and develops quality process improvements that focus on safety, financials, operations and customer service. **Experience requirements** Minimum three years strong customer service or management experience. **Knowledge** Effective supervisory, computer operations management and communication skills. Strong sales and people skills, customer service, safety awareness, and management. **Educational requirements** Associates Degree or equivalent technical training. Bachelor’s Degree preferred. **Personality requirements** A customer centric individual who understands customers’ needs and seeks to fulfill or exceed expectations A team player and natural diplomat who interacts and unites team members, customers, all stakeholders A methodic and structured achiever who can plan, organize, prioritize, assess, adapt and deliver to promise A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency An innovative “there is always a better way" person with a positive, flexible and responsive mindset who embraces and promotes the digital transformation (regardless of age) Open-minded with a global mindset, curious to understand and learn new perspectives A person who complies with our DNA => Commitment - Interaction - Innovation **What you can expect from us?** - A culture known for respectful interaction, ethical behavior and integrity - New Challenges and new things to learn everyday - Capability to make tangible contributions to the success of our customers - Plenty of opportunities to grow and develop career path - Access to global job opportunities, as part of the Atlas Copco Group Location: Halton Hills, Ontario **Passionate people create exceptional things** At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for a sustainable future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere. We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins - Join us at the Home of Industrial Ideas.
