Employee Relations Coordinator

**About Pacific Blue Cross**

Pacific Blue Cross (PBC) has been British Columbia's leading benefits provider for over 80 years. We are an independent, not-for-profit society with strong roots in BC’s health care system. We provide health, dental, life, disability, and travel coverage to 1 in 3 British Columbians through employee group plans and individual plans.

We are fueled by a commitment to keep health care sustainable for all British Columbians. Through our PBC Health Foundation, we fund projects that improve health outcomes directly related to mental health and wellbeing as well as the prevention and/or management of chronic disease. We are interested in finding people who want to make a difference and who are looking to grow their career with us.

**Perks**
- Flexible working hours of 7.5 hours per day, Monday to Friday (i.e., 37.5 hours per week).
- Paid vacation starts at 4 weeks per year, and increases with years of service.
- Hybrid work environment (i.e., a combination of work from office and work from home days).
- Generous benefits, including extended health, dental, and life insurance; depending on the plan that you choose, these benefit premiums can be 100% paid by PBC.
- Company pension contributions after 1 year of service.
- Onsite gym, cafeteria, and access to virtual doctors/counsellors 24/7 via our Employee Family Assistance Program

**About the Position**
- We are searching for a permanent **Employee Relations Coordinator** to join our Human Resources team.
- PBCs compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is $60,000 - $80,000 per year; the base pay offered is based on market and may vary depending on job-related knowledge, skills, experience, and internal equity. The starting salary will be determined based on a combination of skills, education, and experience. The role is eligible for short-term incentive pay based on a combination of individual and company performance.

If you’re looking to build a career in employee and labour relations within a collaborative and dynamic environment, we want to hear from you This is an exciting opportunity with a local not-for-profit insurance provider where you will play a key role in supporting labour relations processes, ensuring compliance with employment laws, and fostering positive workplace experiences.

Your expertise in coordinating grievance and arbitration processes, supporting investigations, and managing confidential employee relations matter will help Pacific Blue Cross maintain a fair, supportive, and legal compliant work environment.

We offer an attractive compensation and benefits package and work-life balance. Our workplace culture values health and wellness, diversity and equality, continuing education, environmental sustainability and giving back to the community.

**Key Ways This Position Makes An Impact**

**_Labour/Employee Relations Services_**
- Provides support on a variety of labour/employee relations issues including labour and employment law, HR policies and practices, performance management, attendance management, grievance and dispute resolution, progressive discipline, organizational changes, and the administration and interpretation of the Collective Agreement by supporting labour relations in:

- organizing, compiling, and making sound judgements on confidential information. Documenting confidential employee relations matters (e.g., bullying and harassment complaints), and coordinating appropriate resolutions.
- tracking, coordinating and supporting Labour Relations through the grievance and arbitration processes.
- supporting the Employer at grievances, investigations, committee meetings, disciplinary meetings, arbitrations, and collective bargaining sessions, as needed.
- drafting employee communications pertaining to Collective Agreement administration for review by management and/or _HR Business Partners_ (e.g., grievance responses, investigation correspondences, non-disciplinary and disciplinary letters, special leave/attendance management, and workplace accommodations), and sending approved communications, as required.
- reviewing bargaining unit, exempt, and management employee questions, concerns, issues, complaints, and coordinating a timely response by the Labour Relations team.
- compiling, maintaining, tracking, analyzing, and reporting metrics related to employee performance, absenteeism, and other labour relations matters for management.
- facilitate the coordination of the bumping and displacement process.
- Supports the efficient and effective functioning of Labour Relations through a variety of coordination and administrative services.
- Maintains up-to-date knowledge of the employee/labour relations landscape, and human resources policies and practices.
- Performs other and hoc duties, as required

**Key Experiences You Bring To This Role**
- Minimum 3 years of