Customer Support Agent
2 weeks ago
Be visionary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
**Job Description**:
Join our experienced Global Customer Support Team in Vancouver Canada Are you passionate about customer support / customer relations and technical troubleshooting? ChartWorld are looking for a dedicated individual to join our Global Customer Support Team, providing world-class support to our clients in the merchant shipping industry worldwide. This position is based in Vancouver, working 40 hours per week.
Primary Duties & Responsibilities:
- Deliver exceptional customer support to our global clients.
- Create necessary accounts for new vessels and manage the corresponding administration and registration.
- Act as the main point of contact between the customer and internal departments.
- Assist the sales team in handling customer inquiries and quotations.
- Manage installation requests and take care of the pre-installation checklist and all other necessary administration related to an installation
- Act as a contact point via phone and mail with customers on board and in shipping companies
- Troubleshoot technical issues efficiently and effectively.
- Register and manage cases within prescribed KPIs using the CRM tool Salesforce.
- Support customers with chart loading issues.
- Assist existing customers with chart sales and quotations.
- Manage software registration and activation.
- Update and manage the FAQ/Knowledge base and monitor PAYS position reporting.
- Collaborate with other departments, including sales, technical support, and product development, to ensure a seamless customer experience.
To be ready to take on this role we would love if you have:
- Excellent communication skills both written and verbal.
- Ability to speak and write fluently in English
- A second language, this is a plus not a requirement
- Experience in the hospitality or customer service industry
- A keen interest in the maritime domain
- Proficiency in the use of Microsoft Office and experience in working in CRM Software
What we offer you:
- A competitive salary & benefits package- Access to in-house learning platform - Teledyne University- Hybrid working model- Additional health benefit
Salary Range:
$40,100.00-$53,400.000
Pay Transparency
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.
-
Airline Customer Service Agent
21 hours ago
Richmond, Canada GAT Airline Ground Support Full time**NOTE**: 1. Must be available to attend 1 week training (full time hours) 2. Must have access to own transportation (shifts end at 2:00 AM) Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from...
-
Richmond Hill, Canada Daniel Battaglia - Desjardins Insurance Agent Full timeInsurance Service Representative – Desjardins Agent Team Member Location: Richmond Hill Type: Full Time Are you someone who takes pride in delivering exceptional service, even under pressure? Whether you've worked in hospitality, automotive service, or another customer-facing role, your ability to care for people and solve problems makes you a perfect fit...
-
Customer Service Representative
3 days ago
Richmond Hill, Canada Ebrahim Golchin - Desjardins Insurance Agent Intern Full time**Customer Service Representative - Desjardins Insurance Agent Team Member**: Location: Richmond Hill Type: Full Time **Position Overview**: Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business...
-
Customer Service Agent
3 days ago
Richmond, Canada Central Mountain Air Full timeAt Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do. Join our dedicated team and become an integral part of bringing people...
-
Customer Care Agent
2 weeks ago
Richmond, Canada WorkSafeBC Full timeJob requisition number 039274 Job location Richmond Full-time / part-time Full-time Salary 28.07 Posting period From 02/20/2025 to 02/26/2025 Overview We’re looking for passionate and customer-focused **Customer Care Agents** to act as the first point of contact for injured workers, employers, the medical community and advocates who are...
-
Richmond Hill, ON LC T, Canada Daniel Battaglia - Desjardins Insurance Agent Full timeInsurance Service Representative – Desjardins Agent Team MemberLocation: Richmond HillType: Full TimeAre you someone who takes pride in delivering exceptional service, even under pressure? Whether you've worked in hospitality, automotive service, or another customer-facing role, your ability to care for people and solve problems makes you a perfect fit for...
-
Customer Care Agent
20 hours ago
Richmond, Canada WorkSafeBC Full timeJob requisition number 039069 Job location Richmond Full-time / part-time Full-time Salary $28.07/hourly Posting period From 11/13/2024 to 11/19/2024 Overview We’re looking for passionate and customer-focused **Customer Care Agents** to act as the first point of contact for injured workers, employers, the medical community and advocates who are...
-
Richmond, Canada Orchard Full timeDownload Kibbi App: Description Air Canada’s Aeroplan program is Canada’s premier loyalty program. Aeroplan's millions of members earn Aeroplan miles with its growing network of over 70 world-class partners, representing more than 150 brands in the financial, retail, and travel sectors. In anticipation of future openings, Aeroplan Customer Sales and...
-
Customer Contact Centre Agent
1 week ago
Richmond, Canada Harbour Air Group Full time**NOW HIRING!** **Customer Contact Centre Agent, Richmond** **WORK HOURS**:Shifts will vary based on operational needs. Shifts will include weekends. **LOCATION**: Richmond BC **TERM**:Full-Time and Part-Time Temporary, April 2025 - August 2025 **DEPARTMENT**:Digital & Customer Experience **COMPENSATION AND BENEFITS**:Competitive wages and discounts at...
-
Customer Support Rep
3 days ago
Richmond, Canada Shearwater Research Full timeShearwater Research is a privately held, profitable technology company which is the world leader in the field of technical diving computers and rebreather oxygen controllers. Based in Richmond, British Columbia, we have dealers in over 70 countries, and service centers in Canada, USA, UK, and New Zealand. We take pride in our corporate culture of high energy...
