Retail Warehouse Lead

**JOIN OUR MB COUNTRY LIVING TEAM**
- Where we feed the things you love_

Are you a dedicated, physically-focused, customer-oriented individual? Are you always on the move from the moment you clock in for the day until you head home for the night? If your answer was “yes”, then you belong with us

**You Are**:

- **A lover of physical work **- not only capable of lifting and moving 55lbs all day long, but you enjoy it
- **Attentive to detail** - using the appropriate paperwork and WMS software to accurately document all product shipped out of and received in to the store
- **A problem solver - **thinking critically and creatively, using logic to find the best solution in unusual or unexpected situations
- **Willing to learn something new every day** - whether that be additional product or processes knowledge or remembering your customers’ names and needs
- **Organized **- with excellent planning and time management skills, attentive to logistics and selling patterns in order to ensure your warehouse is appropriately stocked with the necessary product. You can learn to anticipate customers' needs based on seasonality and market trends, adjusting ordering and min/max quantities to accommodate demand
- **Straight shooter** - able to communicate in a clear, open-minded manner with teammates

**Responsibilities include but are not limited to**:
**Customer Service**
- Conclude each customer transaction with a load up at the loading dock or by providing a carry out of merchandise from the cashpoint as per MB customer service standard “We Load it For You”
- Maintain high level quality of presentation through cleanliness on the loading dock, throughout the warehouse and supporting the team to meet standards on the retail salesfloor as well
- Provide best in class customer service according to MB standards - build rapport with each guest, learn their names as well as those of their family & pets, consistently exceed their expectations
- Able to listen actively and communicate in a straightforward manner with customers and teammates

**Job Knowledge**
- Plan and execute all warehouse activities - coordinate with the Store Manager to make best use of the team in order to accomplish all customer deliveries, receiving, and outward bound shipping while simultaneously ensuring cleanliness and rotation standards are upheld in the warehouse and on the salesfloor

**-**Actively work with product - able to lift and carry 55lbs without restriction, maximize selling opportunities through ordering, stocking, replenishing, rotating, cleaning, assembling, displaying (including price labelling) and merchandising as per MB guidelines
- Organize shipping and receiving logs in the system, taking responsibility for appropriate documentation of all inventory moving through the store and warehouse
- Execute cycle counts, standard equipment checks, expiry audits, and all other MB routines and processes including administrative/management duties as directed
- Ensure established policies and procedures are followed to minimize safety concerns and product loss due to inventory shrink, theft, expiry, etc

**General Requirements**
- Experience in shipping, receiving, warehousing, and inventory management is a must
- Experience in customer service is an asset
- Responsible for earning CPR/First Aid and forklift certification
- Must work some Saturdays (priority on April-May spring rush)

**Why Join Our Team?**
- **You love animals** - spend your days helping improve the quality of life for livestock & pets
- **Avoid the highway** - enjoy a scenic commute in to work A glance out the window onto open fields or green spaces can help lower stress
- **Be part of a growing organization** - our company culture combines progressive-mindedness with the simple of lifestyle; experience dynamic growth balanced with the relaxation of operating in the beauty of the countryside
- **Casual dress code** - jeans and steel toe boots or shoes are all you need, we provide the rest
- **Build a connection with the community** - it’s easy to make friends when everyone is so friendly
- **Limited opening hours** leave time for family - our stores close by 6pm throughout the week and are typically closed on Sundays.

MB Country Living is a thriving, family-owned retail organization, serving communities across Southern Ontario for the past 50+ years by providing a variety of products for agriculture, pets, hobby farms, and outdoor living to suit any budget. Our service sets us apart: our staff are friendly and knowledgeable, always willing to go the extra mile and build relationships to ensure each guest feels as comfortable visiting us as they would be in the home of an old friend.

Our customers appreciate local food production, animal care, the outdoors, and their communities - and we take great pride in our role supporting them.

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Dental care
- Disability