Manager, Environmental Services

**Summary of Duties**:
Reporting to the Director, Long Term Care, the Manager, Environmental Services is responsible for the overall operation of the Maintenance, Grounds, Housekeeping and Laundry departments to achieve high standards of quality service, cleanliness and sanitation in accordance with legislative requirements and all related City of London/Dearness Home policies & procedures.

**Work Performed**:

- Provide leadership in the coordination and delivery of programs and services that contribute to the implementation of strategic initiatives for the Dearness Home to meet the Council’s Strategic Plan.
- Responsible for managing employees within maintenance, laundry and housekeeping areas including hiring, coaching, administration, and performance aspects of reporting employees. Respond to sensitive and confidential human resource issues as required.
- Establish and maintain the current standards of quality services in compliance with Ministry of Health and Long-Term Care Program Standards and City of London/Dearness Home Policies and Procedures.
- Demonstrate respect and inclusion for all residents, their family and staff.
- Conduct regular departmental rounds to ensure all safety, emergency, building and support systems are functioning properly.
- Manage building access through security swipe cards, keys and employee locker use.
- Develop specific procedures, work patterns and routines, for Dearness, such as: preventative maintenance checklists, delivering supplies, and the removal of garbage, laundry routines, janitorial and housekeeping routines. All must be in accordance with the Housekeeping & Dietary Services Manual and the Preventative Maintenance Manual.
- Develop and implement Dearness specific policies and procedures regarding quality assurance, safety, environment and laundry and housekeeping services.
- Participate in budget preparation (Operating and Capital) and control process for all three departments. Adhere to the Procurement of Goods and Services Policy and prescribed budgets.
- Organize and track inventory; order and/or purchase supplies/equipment in accordance with established policies, purchasing by-laws and budgetary constraints.
- Participate in committee work, addressing such functions as infection control, quality management, Occupational Health and Safety, Environmental Quality Teams and Fire Safety to share best practices, build relationships, and recommend solutions as required.
- Ensure the privacy and respect for residents is maintained during performance of departmental functions.
- Maintain a clean, orderly, and safe work area and assures proper care and safety in use of tools, equipment, and supplies.
- Ensure WHMIS labeling and MSDS sheets are maintained and up to date for all three departments.
- Ensure contracts are in place for work that cannot be completed by staff according to TSSA; ESA; Occupational Health and Safety, Fire Code, Building Code, etc.
- In consultation with the Director, Long Term Care, update the Emergency Measures Manual as required by regulation or evolving best practice.
- Responsible for training all staff in emergency codes and for organizing and conducting emergency code drills.
- Observe and monitor all areas of the Home for ongoing maintenance requirements and organizes preventative maintenance programs and documentation.
- Ensure proper mechanical maintenance of equipment and repairs to plumbing and electrical systems such as repairing electrical switches, replacing tap washers, replacing belts, lubricating motors and hinges.
- Ensure proper and timely completion of typical work such as replacing fuses and light bulbs, repairing call bells, clearing drains, repairing beds, chairs, tables etc., painting and redecorating, replacing tiles and removing garbage.
- Determine scope of work, receives cost estimates and refer problems requiring specialized work such as electrical or plumbing to outside contractors and monitors work performed (may include corporate services.).
- Liaise with outside service contractors and inspectors to assure equipment and environment conforms to applicable codes and regulations.
- Ensure high standards in completing outside work such as gardening, cutting grass, maintaining patio areas, removing snow and sanding or salting as required.
- Maintain required records, reports, statistics, preventative maintenance logs, equipment service logs, and repair request books etc., in accordance with policies, procedures and legislative requirements.
- Ensure that the housekeeping and laundry services provided by the Home are efficient and meet Ministry standards and guidelines.
- Conduct inventory counts as per Dearness policy and review inventory supplies on regular basis to ensure appropriate resources are available to each department.
- Instruct housekeeping and laundry staff in the safe use of equipment, cleaning and washing agents and in proper cleaning techniques/methods.
- Ensure the departments maintain the Home